---
title: "How to Manage Users"
canonical: "https://resourcecenter.kenect.com/space/Messaging/615481397/How%20to%20Manage%20Users"
format: markdown
---
The purpose of this article is to provide insights into creating, managing, and deleting users within the Kenect platform.
---
## Article Contents
| | |
| --- | --- |
| ### **Section** | ### **Context** |
| *Summary / General Information* | This article guides users through adding, managing, and archiving user accounts in **Kenect**, while outlining recent updates that centralize the Kenect Service Hub’s user management in Kenect for a streamlined, unified experience. |
| *Step-By-Step Instructions*
- Adding a User: Kenect + Service Hub
- Managing an Existing User: Kenect + Service Hub | Users are added and managed directly in Kenect by entering basic information, selecting roles, and configuring message visibility. Additional fields like *Title *and *Mobile *are required for Service Hub users; all edits, role assignments, and deletions sync automatically to Service Hub, with redirects guiding users to Kenect for any fields that must be managed there. |
| *Need Help?*
- Related Resources
- FAQs | If you have additional questions or concerns, you can view this section to review **FAQ’s**, locate other **related articles**, or obtain contact info for our customer experience team. |
---
## Summary / General Information
This article explains how to *add*, *manage*, and *archive *user accounts in **Kenect**, including assigning roles, setting message visibility, and handling user updates like reassignments or password resets. You’ll learn how to add new users, select the right permissions, and manage existing users efficiently.
Recent updates now unify **Kenect** and the **Kenect Service Hub** user management, centralizing all creation, editing, and deletion in Kenect. The **“Users”** and **“My Profile”** links in the Service Hub now redirect to Kenect, where roles are set based on the user’s Kenect role and the Service Hub feature flag. Two new fields — **Title** and **Mobile** — support smoother data mapping (required only for Service Hub users), and all updates sync automatically between systems. These changes simplify management, streamline the user experience, and lay the foundation for a fully integrated, SSO-enabled platform.
---
## User Management Steps
### Adding a User [Kenect]
These steps list how to add a user on Kenect, with important context provided in the ‘Additional Context’ section.
| **Step 1** | **Step 2** | **Step 3** | **Step 4** |
| --- | --- | --- | --- |
| Click on 'Settings' in the bottom-left corner then click 'Users.' | To add a new user, click the blue '+ Add a User' button. | Enter the following criteria: First Name, Last Name, Email Address. Once you have done that, select a Location. | After you select a location, you will have the option to assign a Role and configure message settings. |
|  |  |  |  |
| **Location Settings > *****Show message that are***** field** |
| This field shows settings determining which conversations will be visible to that user. | **Unassigned**: Any conversation that is not assigned to a user will be visible. To learn how to assign conversations, click Here. | **Assigned to this person and their team(s)**: any conversation they have been assigned, individually, or any conversation that is assigned to a Team.
For more information on Teams, **click ****[Here](https://resourcecenter.kenect.com/space/Messaging/41943520/How+To+Add+and+Manage+Teams)** | **Assigned to others**: This allows the user to see all conversations. |
|  |
> ℹ️ If you're unfamiliar with user permissions, click 'Help me choose' located below the Role drop-down field. This will display each permission available per role.
### Adding a User [Service Hub]
Creation of users will be managed in Kenect. This functionality will continue to be in the Admin menu as well as on the “Users” page.
- There will be two additional profile fields that are not required for Kenect users but will be for Service Hub users: **Title **and **Phone**.
- There will also be a field for the role that the user will be assigned inside of Service Hub.
- Only a single role is assigned to a user and isn’t assigned per location.
- Depending on whether the Kenect role is an external or internal user role will determine which user roles are available from the role dropdown.
- Existing Kenect customers will receive a role based on their highest Kenect role.
- Users can be created via CSV as per usual inside of Kenect. There is an additional field for ?Service Hub roles.
- Once a user has been created in Kenect, the user page in the Service Hub will display limited fields that can be edited.
- Any fields or sections that need to be edited in Kenect will have a button to redirect the user to the appropriate page in Kenect to edit those fields.
| **Adding User in Kenect** |
| --- |
|  |
### Managing Existing Users [Kenect]
These steps explain how to manage user permissions and archive a previous user on Kenect.
| **Step 1** | **Step 2** | **Step 3** | **Step 4** |
| --- | --- | --- | --- |
| Click on 'Settings' in the bottom-left corner then click 'Users.' | Select a user that needs to be updated or adjusted. | From the User's profile, you can edit any field that needs to be updated. | For additional settings, click on the three vertical dots in the top-right corner. You can reassign that user's conversations to another user, archive them, or send a password reset link. |
|  |  |  |  |
### Managing Existing Users [Service Hub]
Recent updates allow user management to mainly occur within Kenect, however there are some fields that are only managed from the Service Hub.
- **Associated Dealerships:** allows users in the Service Hub to be tied to any dealerships [locations] that the Dealer Group [organization] may have.
- **Send tasks via SMS / Email:** when a task is created within the Service Hub, a text or email can be sent to the user via contact details on their profile.
#### Editing a User
Any place a field needs to be managed in Kenect, the redirect button can be used to reroute you to the appropriate location and make edits. Any changes to the user will be pushed to the Service Hub.
| **User Details in Kenect Service Hub** |
| --- |
|  |
#### Deleting a User
Deleting a user will also occur in Kenect, using the steps above. Deletion of users will be pushed to the Service Hub from Kenect.
---
## Need Help?
If we were unable to fully address your inquiry, please feel free to check out any related articles to this topic, our FAQs to answer common questions about the product, or contact details for help from a dedicated Kenect specialist.
### Related Articles
| | |
| --- | --- |
| **Article** | **Summary** |
| N/A | N/A |
### FAQ’s
> ℹ️ **Q: Can the same email be used for more than one user?**
> ℹ️
> ℹ️ - *A: No, only one email addressed can be used per user. Each user needs their own unique email.*
> ℹ️
> ℹ️ **Q: Can I change the email that is attached to the user?**
> ℹ️
> ℹ️ - *A: Yes, you can change the email on a user's profile.*
> ℹ️
> ℹ️ **Q: How can I change my user permissions?**
> ℹ️
> ℹ️ - *A: In order to change your permissions, this must be done by a Kenect Admin. Also, you are unable to change your own permission so if you are the Kenect Admin, you can reach out to our support team using the information below.*
> ℹ️
> ℹ️ **Q: How can I add or remove a location a user has permission to access?**
> ℹ️
> ℹ️ - A**:** To update the locations a user can access:
> ℹ️ - On desktop, click the **Settings** gear in the bottom-left corner of the screen.
> ℹ️ - Select the **Users** tab. (Only Organization & Location Admins have Users tab)
> ℹ️ - Click on the user you want to update.
> ℹ️ - Adjust their location permissions as needed by adding/removing a location.
> ℹ️
> ℹ️ *Note: *You cannot change your own permissions. Only another Organization Admin, Location Admin, or Kenect Support can update your access.
> Need additional help? Please contact our ***technical support team*** available Monday - Friday, 7am - 5pm MT.
>
> **Phone: 385-474-8180**.
>
> **Email: ****[support@kenect.com](mailto:support@kenect.com)**
>
> If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated** *****customer success manager***.