---
title: "How To Change Lead Notifications"
canonical: "https://resourcecenter.kenect.com/space/Messaging/42042562/How%20To%20Change%20Lead%20Notifications"
format: markdown
---
In this article, you will learn how to manage your lead notifications. Kenect makes it easy for you to manage your lead notifications to never miss a new lead. Engaging your leads early can greatly increase the chance of conversion which is why you need to configure your notifications. 

# **Change Lead Notifications**

#### **Step-by-Step Guide**

1. Click on your Settings 'gear' icon then select "Notifications."
2. You will see two sections of lead notifications - Lead Received and Lead Reminders.
3. Toggle on/off the notification settings that apply to your needs.

![image-20240506-194132.png](media://c5b3eeab-1901-4c35-8629-6d7e72cbdb64)

a. **Lead Received:** Get notified anytime a new lead has been generated by Kenect. This applies to you and your team leads.

b. **My Leads: **Set a reminder to respond to leads assigned to me that haven’t received a reply.

c. **Team Leads: **Set a reminder to respond to leads assigned to your team that haven’t received a reply.

d. **All Leads: **Set a reminder to respond to all leads that haven’t received a reply.

 

# **Change Lead Notifications on Mobile**

#### **Step-by-Step Guide**

1. Open your Settings on the mobile app (located in the bottom-right corner), then select 'Notifications.'


![image-20240506-194147.png](media://3d42cc8f-4360-4e4a-8220-cc2ea51b7079)


2. You will have Lead Received and Lead Reminders (same as your desktop notifications). You have the option to send email notifications and schedule push notifications. For Lead Reminders, click the ">" icon to open the lead reminder settings.


![image-20240506-194201.png](media://42927d0f-3df7-40c5-8151-f207fde6f874)


3. If you turn on push notifications and or email notifications, you will have to set a wait, and repeat cadence.

![image-20240506-194213.png](media://8ccc4c06-7c5c-4515-a99c-c88e072a6b58)

# **Frequently Asked Questions (FAQ)**

- **Why am I not seeing my desktop notifications? **
  - When you are working in a Kenect tab on your desktop, you will not see the notifications since you're already in the platform. If you are still not seeing the notifications, take a look at the following troubleshooting steps
    - 1. Click on the Windows search bar on your computer and search the word "Notifications."
      2. You will see a list of apps, and you will want to navigate to the Google Chrome app.
      3. Is that app toggled On or Off?
      4. If Off, toggle it On and it should work.
      5. If On, click into it and check specific settings.