---
title: "Accessing Your Kenect Account - First Time User"
canonical: "https://resourcecenter.kenect.com/space/Messaging/42042386/Accessing%20Your%20Kenect%20Account%20-%20First%20Time%20User"
format: markdown
---
The purpose of this article is to get you logged into your Kenect account after you have been added as a user. If you need to be added as a user, please contact one of your Kenect account administrators.

**Download the Mobile App**

[Android](https://play.google.com/store/apps/details?id=com.kenect.mobile1&pcampaignid=web_share)

[Apple iOS](https://apps.apple.com/us/app/kenect-messaging-platform/id1411647831)

 

## **Step-by-step guide**

#### **Step 1: Getting Started**

After being added as a user into Kenect, you will receive a welcome email similar to the image you see below:


![image-20240506-190718.png](media://e71d36cf-21b1-4336-8cb3-1ed15bd4c3f0)

> ℹ️ *Note: The 'click here to reset your password link' will re-direct you to the site *http://app.kenect.com* or to the mobile app. Once on that site/page, simply click on the 'Forgot Password' option, enter your work email and you will be re-sent an email to get logged in.*

#### **Step 2: Creating Password**

After following the instructions in the email. You will be prompted to log-in to your Kenect account on this page.

![image-20240506-190747.png](media://6fb87df4-fd70-43c5-ac2c-723a925e58cd)

Enter your new information and proceed to the next step.

 

#### **Step 3: Multi-Factor Authentication**


![image-20240506-190805.png](media://caa5430a-ad7c-4362-8bf8-3bcbfb322ebe)


> ℹ️ *Note: Your mobile number is used only for the purpose of receiving verification text messages. We do not market to, or sell your mobile phone number.*

 

#### **Step 4: Verification Code**

You will now receive a verification code to log-into your Kenect account, enter the verification code. If the verification code is successful this image will now appear:


![image-20240506-190822.png](media://34c3bdbb-a54a-4ca7-978e-9be3720f0703)


Click on 'Continue to Kenect'

**You are now logged into your Kenect account!**

# **FAQs (Frequently Asked Questions)**

- **What if I didn't get the email?**
  - No problem! Simply navigate to http://app.kenect.com , click on 'forgot password' and re-enter your work email.
  - If you still don't get the email after that point, check your Junk folder.
  - If it is still not there confirm that you don't have a firewall in place that would be blocking the email. *Note: Request that your IT department whitelist all emails from @kenect.com*
  - If after whitelisting that email you still don't receive a new email, contact your customer success manager.
- **What if I reach the link to log-in after the 60-minutes has passed?**
  - Navigate to http://app.kenect.com , click on 'forgot password' re-enter your work email to be re-sent the link to get in.
- **What if it says 'my username or password is incorrect'?**
  - Make sure that you have been added as a user to your business Kenect account, confirm that the correct email was added as a user by your Kenect administrator.
  - Unhide your password when entering and confirm you have entered all information is correct.
  - **MAKE SURE **you are at the website 'http://app.kenect.com ' or that you are logged into the 'Kenect mobile app' the mobile app will have this logo as it's icon:

- **I can't get the mobile app to load?**
  - You may need to update your browser! Make sure that your google chrome is up to date.
  - You may need to update your computer! Make sure you are on the latest operating system.
  - Your phone may require an update.
  - The Kenect mobile app may need an update if you have downloaded the app previously.