---
title: "How To Adjust Account Settings"
canonical: "https://resourcecenter.kenect.com/space/Messaging/42009497/How%20To%20Adjust%20Account%20Settings"
format: markdown
---
In this article, you will learn how to adjust your account settings in Kenect. Your account settings are unique to your user profile and allows you to reset your password, customize your branded media and signature, and more. 

# **Adjusting Your Account Settings**

#### **Step-by-Step Guide**

1. Click on the Settings 'gear' icon in the bottom-left corner of your screen then select 'Account.'
2. Under Account Settings you have the following options:

a. **Your Details: **This displays the email connected to your account. If this needs to be adjusted, please contact your *Customer Success Manager.*

![image-20240506-184936.png](media://338250a3-aa64-4013-8d40-d0139cd91b20)

b. **Security: **This will show you the phone number you use to receive authentication codes. You can also send yourself a *password reset *link. 


![image-20240506-185907.png](media://2b0fe86b-1495-4cfa-962d-6aed08e3da8b)

c. **Branded Media Display: **You can upload an image or logo with your contact information. This setting will override the information on your branded media when you use the media. For more information on Branded Media, click [HERE](/hc/en-us/articles/16982698904087). If you do not have this feature and want to learn more, you can also contact your Customer Success Manager. 


![image-20240506-185921.png](media://d8b1aff9-86a0-4a40-8261-8ebb93236855)


> ℹ️ Note: By checking 'Display a different name and email address,' a Name and Email text box will appear. Enter the new name and email that will display whenever you use Branded Media.


![image-20240506-185938.png](media://e4cb9ca4-2093-4597-9157-fdda37f2b6a6)


d. **Organization/Location Inbox Settings:** This setting allows you to control automations with closed message unassigning, reducing the amount of clicks to manage your inbox.

:Kenect:  At this time, only **Location Admins **are able to see this setting.

![Screenshot_2.png](media://42ff0cec-fe38-4896-9643-5cdd9a83eafb)

e.** Message Signature: **If you want to include a signature with your text messages, this is where you can create it. *Note: signatures should not be long. Keep it simple by including your name and title to avoid running into deliverability issues.*


![image-20240506-185947.png](media://37e9130d-113f-4022-af7d-0ebe1ff9d529)

e. **Connections: **If you have connected your business's Facebook and Google profiles, you will see that connection status here. You can edit the profiles, if needed.

![image-20240506-185957.png](media://a4e7ca78-08b9-4523-877f-27a5228e1ad0)

# **Frequently Asked Questions (FAQ)**

- **Can I access these account settings on the mobile app?**
  - No, this is only accessible on the desktop.
- **What happens when I click on reset password?**
  - Your current password within Kenect is removed, and you are sent an email with a link to reset your password.
- **How to cancel my Kenect subscription? **
  - To cancel your Kenect subscription, you’ll need to speak with your Customer Success Manager to review your contract and discuss next steps.
    If you’re not sure who your Customer Success Manager is, our Support team can help connect you with the right person. You can reach them at **385-474-8180** or **[support@kenect.com](mailto:support@kenect.com)**.
- **What's the best practice for what my signature should look like?**
  - A simple signature that includes your first, last name and title is the Kenect recommendation, as already stated in the article above do not have a lengthy signature.
- **Can you include links in your signature?**
  - You can, but it is not the Kenect recommendation
- **I don't see the connections section?**
  - Only individuals at the Director level Kenect user permission level and above will see this section.
- **What is Multi-Factor Authentication (MFA)? **
  - Multi-Factor Authentication (MFA) at Kenect uses your cell phone number to send a verification code via text message before you can login, adding an extra layer of security beyond just your password.
- **How do I reset or change my Multi-Factor-Authentication (MFA)?**
  - If you have a new mobile number you will need to contact either the Kenect support team at [support@kenect.com,](mailto:support@kenect.com) or reach out directly to your Kenect Customer Success Manager. Currently you are unable to reset your MFA or staff employees without going to Support.
- **What does Kenect do with my user information?**
  - Any information received by Kenect is for the express purpose of assisting you with your Kenect account, we do not re-sell or distribute your information for marketing purposes.
- **Who is my Customer Success Manager? **
  - You can find your Customer Success Manager by clicking the **Settings** gear, then selecting **Account**. Under **Your Details**, click **Customer Success Manager** to see the best contact for your account.
- **How do I get a copy of my Kenect bill, invoice, or contract details?**
  - The billing contact on your account will receive invoices by email from Kenect. If you need a copy of an invoice or have billing-related questions:
    - Contact **Kenect Support** at 385-474-8180 or [support@kenect.com](mailto:support@kenect.com).
    - Request a copy of your invoice or ask to update your payment method.
    - If you need to discuss your contract or invoice details further, your **Customer Success Manager** can assist you.
- **How can I update my payment method for Kenect?**
  - To update your payment method, contact Kenect Support at 385-474-8180 or [support@kenect.com](mailto:support@kenect.com). Let us know you’d like to update your payment details, and our team will guide you through the secure process. If you also need to discuss your contract or billing details, your Customer Success Manager can assist you.