---
title: "How To Save a Contact From Within a Conversation"
canonical: "https://resourcecenter.kenect.com/space/Messaging/41976145/How%20To%20Save%20a%20Contact%20From%20Within%20a%20Conversation"
format: markdown
---
# **Purpose**

In this article, you will learn how to save a new contact from within the conversation. This is a quick way to add new contacts to your account without the hassle of leaving the conversation. 

 

> ℹ️ ****For instructions on saving a contact from within a conversation on mobile, scroll to the bottom of this article.***

 

# **Save Contact in Conversation on Desktop Version**

#### **Step-by-Step Guide**

1. Whether you received a new message from a first-time customer, or you're creating a new conversation, click on the three vertical dots in the top-right corner of the new conversation and select 'Add to Contacts.'

> ℹ️ *Note: if you created the conversation on the desktop, a message must be sent before you can add them to your contacts.*


![image-20240506-151953.png](media://2efa27e5-a7e4-4d1d-9e7e-0b942e6d4cb2)


2. Enter the contact's first name and last name then click 'Save.' You can also add additional information if you have it, but is not required in order to save the contact. You can always go back and update their contact information.


![image-20240506-152003.png](media://54c681b2-b7f2-405c-a69d-af77b2231dde)


3. Refresh your Kenect account and you will notice the updated contact information page located to the right of the conversation.

 

![image-20240506-152018.png](media://d2dc43ea-d3b8-43e9-a326-e4533b93bf1f)

  

# **Save Contact in Conversation on Mobile Version**

#### **Step-by-Step Guide**

1. Whether you received a new message from a first-time customer, or you're creating a new conversation, click on the three vertical dots in the top-right corner of the new conversation and select 'Add to Contacts.'


![image-20240506-152036.png](media://9d4debe9-e74e-433d-bb46-9f96d8f6614a)


2. Enter the contact's first name and last name then click 'Save.' You can enter the contact's email but it is not required in order to save the information.


![image-20240506-152050.png](media://92701f78-da84-42b1-ac15-76c0c5aebfa4)


# **Frequently Asked Questions (FAQ)**

- **Will Kenect allow a duplicate contact?**
  - No, once a phone number has been added to Kenect, it will not allow that same phone number to be used on a contact for that particular location.
- **Where can I see the new contact's information?**
  - Each contact has a contact card. To learn more, here's a quick read on How to Use Contact Cards.