---
title: "How To Find The Conversation ID"
canonical: "https://resourcecenter.kenect.com/space/Messaging/41157282/How%20To%20Find%20The%20Conversation%20ID"
format: markdown
---
### Identifier numbers are an invaluable asset when troubleshooting any issue. Some of these numbers are plainly visible in the application, while others are a bit more hidden. Providing these numbers in your Bug Report can seriously expedite the turnaround time on a resolution.

- [How to find ID number](#Here's)
- [Troubleshooting](#Thisinformation)
- [Frequently Asked Questions](#Frequently)


#### **Here's how to find the ID number for an Inbox conversation:**

1. Navigate to the Inbox Conversation that you'd like to collect the ID number for.
  - *Note the number at the end of the URL: this is the Contact ID. While sometimes worth having, our internal logs make much more frequent use of the Conversation ID.*
      
2. Open the Google Chrome **Network** activity monitor. This can be done a few different ways:
  - Pressing ***Ctrl+Shift+I*** on Windows or ***Cmd+Option+I*** on Mac.
  - Right click anywhere on the page and select ***Inspect***.
  - Open the **Chrome kebab menu** > **More tools** > **Developer tools**.
3. Once it's open, verify that you're on the Network tab, and that recording has started (the red dot). Then, click the Clear button (🛇) to clean out existing data:
    
4. Now, refresh the Inbox page. You will see the Network logs fill up with information. In the Network tab search bar, enter 'conversation_search'. Select the item that appears in the list. The conversationId should appear on the right.
    
5. Be sure to label this as the **conversationId** number when adding it to your Bug Report, and specify whether the issue described in the ticket affects all conversations, some conversations, or only the one you've provided.

 

#### Thisinformation can be crucial in troubleshooting vague or confusing issues. Thank you for everything you do in contributing to the Bug Report process.

 

Please let us know if you have any questions or feedback regarding this process/the article.


# **Frequently Asked Questions (FAQs)**