--- title: "What Is Kenect?" canonical: "https://resourcecenter.kenect.com/space/Messaging/38699335/What%20Is%20Kenect%3F" format: markdown --- At Kenect, we empower businesses to seamlessly connect with their customers. Our innovative texting tools are not just simple, but also elegant and user-friendly. Trusted by thousands of companies across North America, our platform enables businesses to effortlessly engage with customers through text messages, generate online reviews, capture leads from their websites, conduct video chats, and facilitate secure payments. ## Who Is Kenect? Based in the Silicon Slopes of Utah we are a Text Messaging Platform for businesses throughout the United States & Canada. We help you communicate efficiently with your customers - all via text. Our Brand Promise? We will help you: - Increase Revenue - Increase Staff Efficiency - Increase Customer Experience What makes Kenect unique? - Easy To Use & Deeply Integrated - Above & Beyond Customer Success - Expertise In Our Chosen Industries ## Why Kenect? You new to Kenect? You been using the system for a while? Either way... Welcome! As someone using the Kenect Knowledge Base we want to make sure you understand what exactly it is that you are using. Kenect is a software created for you as a business to communicate via text with your customers. In addition to the foundation of text messaging... we also offer the following features: - Video Chat done through Kenect - Collecting Payments via text through Kenect - Scheduling future text messages through Kenect - A library of templates available to you instead of typing the same text message over and over through Kenect - A real person who can provide: training, on-call support, technical help, best practices for your industry, strategic business processes, professional level support through Kenect - Sending documents through Kenect - Sending pictures through Kenect - Generating new online reviews through Kenect - Optimizing your lead intake process through Kenect - Adding a 'text us' option to your website to increase website leads through Kenect - Client data immediately accessible through Kenect - Manually enabling your main number to be textable through Kenect - Funnel in messages from your Facebook business page through Kenect - Respond directly to new Google reviews through Kenect - See all text messages sent by your staff through Kenect - Having automatic responses sent after hours so you don't have to be on your cellphone through Kenect - Adding in, at a fraction of the cost, full-time staff to answer new leads within 1 minute 24/7 through Kenect - Sending messages by the thousands at the same time through Kenect - ... the list can go on. With Kenect you have found a one-stop shop for communicating with your clients. If you had staff with dozens or even hundreds of clients they took with them as contacts on their personal cellphones when they quit... Kenect solves that problem. If you have complaint after complaint from your clients that you are 'difficult to reach' or 'they never hear back from you', Kenect solves that problem. If you have a hard time answering new leads quickly... Kenect solves that problem.    With Kenect you are provided with a product that doesn't just help one realm of your business. Kenect can be used by every staff member you have, in every department you have. Reducing the amount of time waste you spend on: Voicemails, Calls, Emails, Snail-Mail, Radio Ads, Pay per click, Billboards, Referral chasing. By using Kenect, and using the advantage of text messaging, you have now entered the next level of customer communication. Communication that is: Simple, Affordable, Fast and Excellent. ## **Brief Overview Of Available Features** In the above paragraph we have tried to paint a vision of the 'why' of Kenect. Now let's talk about the individual features available to you: **Business Texting** Kenect provides you with an easy to use (mobile and desktop compatible) user interface to text with your customers. Whether on the go or sitting at your desk, you can quickly and easily communicate with new and existing clients via text. In addition to being easy here are some other key benefits: - Kenect uses one number: Instead of giving out your personal cell number, we enable one number for all business communication - Shared inbox: All messages, sent by all staff, can be tailored to specific inbox views. This provides you and your staff an easy way to assist each other in making sure all communication is handled, and handled well. - Message templates: Instead of typing the same message over and over, Kenect allows you to create pre-saved templates to more easily message your clientele! These templates can include links for specific webpages or other resources you have created to be more accessible to your clients! - Scheduled messages: With Kenect you can scheduled texts to send into the future, be it hours or even months! - Attachments: Whether it's a picture, Word document, pdf, you name it. If you have documentation you want to send via text, you can do it via Kenect. **Online Review Generation** Remember how sites like Google or Facebook are very common places your customers find you? If you didn't remember that, well good news. Kenect will help you get the attention you deserve on these sites. Using texting, you can quickly send optimized, easy to access review generating links that direct your customers to your specific business pages, so you can get more online reviews! **Video Chat** Using Kenect, you can start a video call with a client on both your laptop, or your mobile phone! Unlike zoom or facetime which require specific device types or logins to use. When you send a link to start a video chat with Kenect, your customers can join at a click. A great resource to use during the winter months, or to provide clients with a high level of customer experience. **Text2Pay** Do you have a hard time getting your clients to pay? No? Well great job. You can stop reading. OR if you keep reading, you will know that with Kenect, we offer the ability to collect payments via text. Text2Pay provides you with a more secure resource than collecting card numbers over the phone, or writing down a card number in person. Instead text a simple to use link where the customer can enter their payment information to get you paid!   Now... the above features are a great start, but let's talk about the things that can REALLY make a difference for you and your company.   **Broadcast Messaging** Picture this: You've just finished crafting a mass email about your upcoming sale or event. You spent time (not just yours) on making sure it was a very well crafted email with a catchy subject line. You send it to every client who has ever provided you with their email. ... Less than 50% of those clients will even see the email, less then 10% will even open it. Less then 1% will do anything about it.    Picture this: You've just finished crafting a mass text with Kenect. Texts require simplicity, so it's short. You send it to a list of 2,000 thousand clients you've worked with. ... 98% of the texts you sent are opened within 2 minutes. 96% are read by the recipient within 5 minutes. 39% plus respond to the message.   Broadcast Messaging gets you in front of your clients, and with the right guidance from your designated Kenect Customer Success Manager, you can be given industry best practices on what to send and when to send it.   You can also take a look at [this article](https://resourcecenter.kenect.com/space/Messaging/44695592/What+Is+Broadcast+Messaging%3F) to get a more in depth idea of how the feature works. **The Review Carousel** You have EXCELLENT Online Reviews, don’t you wish there was a place anyone could cycle through them in a way that was easier? This, is the Review Carousel. By plugging in a configurable snippet of code into the body of one of your web pages, at a glance your customers can see your best 4-5 Star Reviews from your Google and Facebook pages! All in one place!   **Managed Conversations** Now we have a lot of fancy lingo here at Kenect 'Business Texting', 'Broadcast Messaging', but one that really gets you thinking is Managed Conversations.   Managed Conversations gives you a real, full-time designated Kenect agent whose sole job, is to answer any new leads that come into your Kenect account, within 1 minute. They do this 24/7, 365, at a fraction of the cost of hiring a full-time staff member to work for you. This feature elevates every business we have using it.   **Managed Disputes** Do you get weird or unnecessary One-Star Reviews on Google? With Managed Disputes you can tell our disputes team about these One-Star reviews and they will work with Google on getting them removed! This feature is removing a large amount of stress from large and small businesses as we know how much time it can take to dispute these reviews, with our team you can get anywhere from 5-50 one-star reviews a month worked on!   **Managed or Social Publishing** Partnering with Kenect we can help manage your posts on social media within your Kenect user interface. If you want a team managing these posts or simply want to manage them yourself within Kenect we want to help make your life easier!   **Private Feedback** Instead of only directing your customers to your online review pages, we have created a process of parsing these reviews. Give your customers the opportunity to provide you with their negative feedback first instead of it going directly on Google. Once it's received you can have the opportunity to respond to that feedback via text instead of trying to fight it on Google. ### **Conclusion** With a partnership with Kenect we will provide to you not only the highest level of Customer Service and Support. But we will also provide to you an incredible product that can impact every level of every department in your business! # :question_mark: **FAQs (Frequently Asked Questions)**