---
title: "Performance Dashboard Cheat Sheet"
canonical: "https://resourcecenter.kenect.com/space/KSH/822312978/Performance%20Dashboard%20Cheat%20Sheet"
format: markdown
---
## Performance Dashboard Summary

Show me the money! The Performance dashboard** **tracks productivity and campaign success across your service department. 

![image-20250924-171117.png](media://3a19981d-cae8-4aab-8952-76a83464541a)

In other words, you can view the ROI on your various service campaigns for a given timeframe. Some of the more common key performance indicators include recalls, missed services and appointments, and any OEM-specific retention campaigns.

Hover over the interactive dashboard to view detailed data, and above the key on the right to focus data by campaign. This key is also clickable, enabling you to withhold specific campaigns from the dashboard.

> ℹ️ **NOTE:** The Performance dashboard pulls data from Service AI campaigns only. It does not pull data from any external sources.

## Performance Menu Field Descriptions

![kenect-image6.png](media://c6b8bcd6-f89a-4f00-81e5-5b95c8b9aaf4)

| **Identifier** | **Field Name** | **Field Description** |
| --- | --- | --- |
| ![A.png](media://87bb2c7d-66f7-488e-87d3-6dba4ea0dba9) | Total Sales | The sum of Customer Sales, Warranty Sales, and Internal Sales. |
| ![B.png](media://01c4d5e5-286e-4b2a-8c8b-fc14ce51e21a) | Customer Sales | The total amount of all service-related interactions that result in revenue. |
| ![C.png](media://c3626b06-4f48-4416-beae-fd5c0e9397d2) | Warranty Sales | The total amount of all service-related interactions that are covered under warranty. |
| ![D.png](media://9bb4cb16-bda9-4226-8f2e-ccd3b145ed79) | Internal Sales | Parts and labor provided by the Service and Parts departments to other departments within the same dealership. These services are most commonly performed to recondition or repair the dealership's own used vehicle inventory before it is sold to customers. |
| ![E.png](media://86142ed5-a201-4f64-be89-f3a5c9c14eb3) | Closed ROs | Shows the total number of closed repair orders attributed to campaign interactions. These are also pulled from the DMS and matched with campaign messaging. |
| ![F.png](media://21549599-47a4-44cb-a325-3de9d8f88d6d) | Appointments | Gives a graph-view of how many customer appointments were scheduled as a result of campaign outreach. Can be used as an indicator of engagement volume before revenue is generated. |
| ![G.png](media://64957b27-fb10-42b3-9022-9b21682be220) | Total Revenue Bar Chart | Displays the total dollar amount generated from all campaign-attributed ROs. These are pulled directly from your DMS and matched with campaign messaging based on customer engagement. |
| ![H.png](media://faed1d03-6b77-4794-9c1e-85cf3a40eae9) | Closed ROs Bar Chart | Displays the closed repair orders by campaign type in an interactive chart |
| ![I.png](media://904cc784-c29a-4f19-b434-81fbe94830db) | Total Appointments Bar Chart | Total number of service appointments by campaign and timeframe |
| ![J.png](media://362dac20-d1e2-430a-87fd-497cd182828b) | Revenue Attribution Detail | Factors contributing to the department’s total revenue, namely labor, parts, and other sources, to determine the sources of profitability. |