---
title: "Monitor Voice AI Activity & Tasks"
canonical: "https://resourcecenter.kenect.com/space/KSH/691994684/Monitor%20Voice%20AI%20Activity%20%26%20Tasks"
format: markdown
---
The purpose of this article is to show how to view important dealership data with Voice AI calls with the Voice dashboard* *on the **Kenect Service AI platform**.
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## Article Contents
| | |
| --- | --- |
| ### **Section** | ### **Context** |
| *Summary / General Information*
- Dashboard Summary
- Dashboard Accessibility | This article teaches** ****Service AI platform** users what the Voice Dashboard is, who it’s for, and how it helps you track and manage Voice AI calls in your dealership. |
| *Voice Dashboard Overview*
- Voice Filters
- Voice Analytics
- Tasks by User
- Calls by Day
- Task List | This section gives a clear look at how to navigate and use the **Voice Dashboard**, including how to apply filters and review analytics based on call activity, to help users understand what data you can view and how to customize the dashboard to your dealership’s needs. |
| Need Help?
- Related Articles
- FAQs | If you have additional questions or concerns, you can view this section to review FAQ’s, locate other related articles, or obtain contact info for our customer experience team. |
---
## Summary & General Information
The **Voice Dashboard** provides data and analytics towards all Voice AI calls handled by our AI receptionist. From this page, you can view data towards call volume daily, organize calls based on status/outcome of a repair order, manage call tasks handled by dealership users, and understand open and completed call tasks.
### Dashboard Summary
The dashboard is broken up into 5 sections:
- **Voice Filters: **A section of the page that allows you to change the datasets in the *Voice Analytics *field to be in relation to specific Voice AI tasks or overall calls, or the date range of information.
- **Voice Analytics: **Comprehensive dashboards showing call data by how they were resolved, how many calls have open ROs currently, and how many calls were in relation to revenue-generating appointments.
- **Tasks by User: **This bar graph will give information about how many tasks were generated by Voice AI on a rolling 7-day period, and if an internal user or our AI was able to handle the task.
- **Calls by Day: **This bar graph will show data over a rolling 7-day period that tracks how many total calls were taken by Voice AI, and how many of those calls were from a singular number / participant.
- **Task List: **This list view will show all calls that had a task created and routed to either a user or completed by the AI. You can filter by either viewing Open Tasks or Completed Tasks.
### Dashboard Accessibility
The *Voice dashboard *can be accessed by Contact Center & Service Manager roles by navigating to *Dashboards > Voice*.
Page layout and details do not change from these admin roles, however Agents & Service Advisors **can **see Voice AI tasks, just in different locations on the **Kenect Service AI Platform**.
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## Voice Dashboard Overview
### Voice Filters
This section of the **Voice Dashboard** gives users the ability to view data & analytics on this page based on preference and dealership need.
| **Date Range** | **Text / Call Dashboards** |
| --- | --- |
| You can choose the desired time period to pull data and analytics by clicking the *date range* field. | Depending on which communication type you’d like customer data/call analytics for, you can select either *Text *or *Call.* |
|  |
**Important Note:**** **Please ensure you select the blue *refresh *icon when you change any date or filter information in the **Voice Filters **section.
### Voice Analytics
| **Incoming Calls by Resolution** | **Open RO Calls** | **Appointment Calls** |
| --- | --- | --- |
| This dashboard will organize Voice AI calls by **resolution type**. This can give your dealership view into how the AI is interacting with your customers. | Any repair orders that are currently open, booked with Voice AI & the DMS calendar. | The amount of calls in relation to appointments booked and schedule/reschedule tasks created by the platform. |
|  |
> ℹ️ Each option on the ‘Incoming Calls by Resolution’ graph can summarize actions by either the customer or Sophi that occurred on the call:
> ℹ️
> ℹ️ - **Transferred:** if the caller requested to transfer.
> ℹ️ - **Scheduled:** if the call resulted in a scheduled appointment.
> ℹ️ - **Abandoned:** Any call outcome that does NOT result in a transferred call or a scheduled appt or one of the outcomes listed here.
> ℹ️ - **Bypassed: **if Sophi is off and they are transferred to forwarding number.
> ℹ️ - **Canceled:** if the caller cancelled a scheduled appointment.
> ℹ️ - **Voice mail:** if the caller requested to leave a voice mail.
### Tasks by User
For information regarding distribution of tasks derived from calls spread across the various users at your dealership, review the *Tasks by User *section.
- **Closed Tasks: **these tasks have populated in the *Task *queue and have been completed by someone at the dealership.
- **Opened Tasks: **these tasks are in the *Task *queue and are awaiting action.
**Important Note:**** **To view analytics for closed or open tasks, you can toggle by selecting the option on the top-right of this section.
### Calls by Day
To view the last 3 days of calls, based on overall call volume or individual phone numbers, you can utilize the *Calls by Day* section.
- **Total Calls: **total number of calls received throughout the time period selected. This count will include multiple calls from the same phone number.
- **Unique Calls: **this is the total number of calls by individual phone numbers. This count will NOT include multiple calls from the same phone number.
- ***Example:*** *If I call into the dealership 4 times in one day from the same phone number, and I am the only one who calls the dealership, the “Total Calls” will equal 4, “Unique Calls" will equal 1.*
### Task List
For comprehensive data on all outstanding tasks in relation to our AI receptionist, along with any communication details and conversations, you can check out the *Task List *section.
| **Task Groupings** | **Task Details** |
| --- | --- |
| There are currently two groupings to view Voice AI tasks. You can view task details for each grouping by selecting the options below:
- **Open Tasks:** This will show all recorded calls through Voice AI with an open task needing to be taken by a dealership user.
- **Completed Tasks**: Similar to above, but with all Voice AI calls that have a completed task by a dealership user. | This view will give all details of the Voice AI tasks based on completion of the task. All data is organized by *most recent *to* least recent *call. Each line item will hold details of the call, and link to the customer’s profile. |
|  |
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## Need Help?
If we were unable to fully address your inquiry, please feel free to check out any related articles to this topic, our FAQs to answer common questions about the product, or contact details for help from a dedicated Kenect specialist.
### Related Articles
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| --- | --- |
| **Article** | **Summary** |
| N/A | N/A |
### FAQ’s
> ℹ️ **Q: Why are the totals for Open RO Calls and Appointment Calls lower than total calls?**
> ℹ️
> ℹ️ - *A: The context of the call is considered when associating them to either Open ROs, or Appointments. Not all calls are fully executed. For example, some are abandoned, some are transferred, and some bypass the normal call flow. In those circumstances the nature of the call is not categorizable in the same way calls fully handled by our Voice AI solution would be.*
> ℹ️
> ℹ️ **Q: I thought AI did all the scheduling. What are the “Schedule/Reschedule” task types?**
> ℹ️
> ℹ️ - *A***:** *Scheduling can be complex based on service type and staff availability. While we integrate with some tools like XTime, not all scenarios are fully supported. Our system is designed to be flexible—Voice AI creates a soft booking (via task) when full automation isn't possible, allowing an agent to step in and finalize or adjust as needed. This ensures customer engagement continues even with technical limitations.*
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> ℹ️ Need additional help? Please contact our ***technical support team*** available Monday - Friday, 7am - 5pm MT.
> ℹ️
> ℹ️ **Phone: 385-474-8180**.
> ℹ️
> ℹ️ **Email: **[support@kenect.com](mailto:support@kenect.com)
> ℹ️
> ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated** *****customer success manager***.