---
title: "Reynolds and Reynolds Integration Guide"
canonical: "https://resourcecenter.kenect.com/space/Integratio/520126566/Reynolds%20and%20Reynolds%20Integration%20Guide"
format: markdown
---
Use this article to understand setup and general details about the **Reynolds & Reynolds integration **with Kenect Inbox, Reputation and Service AI products.

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> ℹ️ # Table of Contents

> Macro (toc)

> ℹ️ This article is intended for a **Kenect Admin role** or a **DMS admin** to view when learning about general details with the integration or how to set up.

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> ℹ️ # What is the Reynolds & Reynolds Integration?

**Reynolds and Reynolds** is a comprehensive solution designed to manage all aspects of a dealership’s operations. It provides a unified workflow that allows for seamless sharing of customer data across departments, minimizing errors and reducing costs.

- Customer details sync automatically into all **Kenect** **products**, creating/updating contacts & profiles within our suite of tools.
- Through **Kenect Inbox**, texts can be automated to send after sales & service events; saving your team time updating their customers on retention efforts.
- Through **Kenect Reputation**, review invites can be tied to automated text messages to grow your dealership’s reputation and presence on sites like Google, Facebook, Carfax, etc.
- Through <span style="color: #00b8d9">**Service AI**</span>** **<span style="color: #00b8d9">**Campaigns**</span>, texts and emails can be automated to send after sales & service events saving your team time engaging with customers.
- Through <span style="color: #00b8d9">**Sophi**</span>, AI-led conversations with customers can be informed through Reynolds & Reynolds data points to help choose responses and assist with scheduling.

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> ℹ️ # How Do I Set Up Reynolds & Reynolds?

To help us complete your setup, we’ll need you to provide your **Reynolds Customer Number**, **Store Number**, and **Branch Number**. Once we’ve shared these details with Reynolds & Reynolds, we’ll also need your help approving the integration. All other setup steps will be handled by a dedicated Kenect representative.

1. Look out for an email from a dedicated Kenect representative titled **Set Up Your Reynolds & Reynolds Integration**.
2. Fill out the **Reynolds & Reynolds Request Form **and provide the requested information.
  - You can also access this form [here](https://na3.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=aafd7813-a424-470e-8964-b4f2f689b566&env=na3&acct=c0261e0f-f96d-47de-9e46-f016d050c17e&v=2).
  - Submit your completed form within Docusign.
3. If in onboarding, you can download the PDF form and attach to one of the methods below for faster processing:
  - Your **Set Up Your Reynolds & Reynolds Integration** task within the Kenect Customer Portal (click ‘Add attachment’ button)
  - The **Action Required: Reynolds & Reynolds Integration Setup** email
  - A new email to your Technical Setup Specialist
4. Wait **2-4 business days** to process your integration request. Once your request has been approved, you can follow the steps below to approve Kenect within Reynolds & Reynolds:
  - Log into your Reynolds & Reynolds account at <u>[myreyrey.com](http://myreyrey.com/)</u>.
    - If you don’t have an account, you’ll **need to create one** (this login is different from your regular DMS portal).
    - You’ll also need your Reynolds `Company Number` to request access.
  - Navigate to the **Interface Dashboard **→ review the **Pending RCI Interfaces **window to see any** **requests.
    - If you don’t have admin access, you’ll need to request by filling out the request form.
    - The form will provide further instruction on where to provide and how.
  - Find the **Kenect **and/or** **<span style="color: #00b8d9">**Auto Labs**</span>** **line item(s) → select **Approve**.
  - Respond to this email notifying me that you’ve approved our connection.

> ℹ️ If you’d like more comprehensive steps on the above process, along with visuals of the Reynolds & Reynolds interface, please check out our Approve RCI for Reynolds steps [here](https://acrobat.adobe.com/id/urn:aaid:sc:US:d8f8ae60-cf03-44f9-a88f-36e1247db239). This will also be included as a PDF on the **Approve Your Reynolds & Reynolds Integration **email sent by a Kenect representative during onboarding.

That’s it! :kenect_sparkle: Once you’ve completed all steps above, we’ll take care of the rest. Setup should take anywhere between **1-2 business days** to complete.

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> ℹ️ # Need Additional Help?

If we were unable to fully address your inquiry, please feel free to check out FAQs to answer common questions about the product. We’ve also left contact details for help from a dedicated **Kenect** specialist if you may need.

> ℹ️ ## FAQs

**Q: How do I confirm that my Reynolds & Reynolds integration is active?**  
*A: There are two main ways to confirm the integration is active, depending on what products your dealership has purchased:*

- *In Kenect, go to '*:kenect_gear:' ***Settings → Integrations****. You’ll see “Reynolds_Reynolds” listed with a ***✅***** Connected**** status.*
  - *If it shows “*🚫 *Not Connected,” your account may be missing details or still in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.*
- *If your dealership has *<span style="color: #00b8d9">***Service AI:***</span> *go to *<span style="color: #00b8d9">***Communication ***</span>*→**** ***<span style="color: #00b8d9">***Customers***</span>*. You should see data populating in the *<span style="color: #00b8d9">***All***</span>*, *<span style="color: #00b8d9">***Open ROs***</span>*, *<span style="color: #00b8d9">***Appointments***</span><span style="color: #00b8d9">* *</span>*and *<span style="color: #00b8d9">***Vehicles ***</span>*pages, which you can access by selecting the option within the dropdown menu.*
  - *If there are missing details within any of these fields, there may be additional Reynolds & Reynolds setup on their platform or your account might still be in setup. If you have any questions, please reach out to your *<span style="color: #00b8d9">***Technical Setup Specialist***</span>* (if in onboarding) or our *<span style="color: #00b8d9">***Support team***</span>*.*

**Q: Which contacts will initially sync over from Reynolds & Reynolds?**  
*A: Up to ****five years of historical contact data**** is imported during initial setup. Afterwards, any contact edits will sync daily.*

**Q: How can I set up texting automations with Reynolds & Reynolds in Kenect?**  
*A: With Kenect Inbox, texting automations can be set up for sales and service events within the ****Automated Messages Settings ****tab of your integration’s settings. If you have Kenect Reputation, you can also add an online review site link to these messages to help automate requests.*

- *To access Automated Messages Settings: select the '*:kenect_gear:*' ****Settings ****tab → click ****Integrations ****→ ****Automated Messages Settings****.*
- *Review the ****Vehicle Sales**** and ****Repair Order ****fields to add templates and review links. Click into these templates to add automation details, such as the name of the automation, why type of automation action should occur, and what the message sent should look like.*
  - ***Send Message: ****only sends the template*
  - ***Send Review:**** sends the template, along with an invite to post a review on the review portal.*
- *Use ****Vehicle Sales ****for any automations after a Sales Event. Use ****Repair Order ****for any automations after a Service Event.*
- *If your dealership is only using *<span style="color: #00b8d9">***Service AI***</span>*, the *<span style="color: #00b8d9">***Use event trigger for Kenect Service Hub only***</span>*** ****will be enabled, and automated messaging will not be available.*

**Q: Why aren’t my event automations triggering for my Reynolds & Reynolds location?**  
*A: Verify that your ****Store Number**** and ****Area Number (Branch Number) ****in Kenect exactly match Reynolds formatting.*

- *Reynolds always sends a leading zero for single digit values (for example Store 01, Area 05).*

*A: Event automations are triggered based on the parameters below:*

- ***Sales Events:**** Reynolds will send all files for Vehicles Sales at the end of the current day. We receive 3 possible ‘Deal Status’ values that you can choose from in the event condition to trigger the automated message off:*
  - *Spot Delivered*
  - *Closed in F&I*
  - *Finalized in Accounting*
- ***Service Events: ****Reynolds will send one file each day for all Repair Orders that have been closed in Service of that day. This file can be used to trigger automated messaging.*

**Q: Why is my Reynolds & Reynolds setup taking so long? I’ve completed the request form.**  
*A: Setup is typically completed within a few business days after Kenect receives the required dealer information and Reynolds & Reynolds authorization. Timing may vary slightly (up to 7 business days) based on Reynolds processing timelines.*

**Q: How far back does Kenect pull contact data from Reynolds & Reynolds?**  
*A: Reynolds & Reynolds ****does not provide**** historical backfill beyond the daily Sales and Service files it sends to Kenect. Contacts are created and updated based on Sales and Service activity moving forward from the time the integration is connected.*

<span style="color: #00b8d9">**Q: What Service AI campaigns are currently supported with Reynolds & Reynolds?**</span>  
*A: Reynolds & Reynolds currently supports *<span style="color: #00b8d9">***12 ***</span>*of the 13 automated campaign types, and all custom campaign types.*

- *Reynolds & Reynolds does not currently support *<span style="color: #00b8d9">***Declined Services***</span>*** ****campaigns being automated, though this functionality can be created into a custom campaign.*
- *To learn more about what campaigns are with our Service AI product, check out our article *<u><span style="color: #00b8d9">***[Campaigns:](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)***</span></u><u><span style="color: #00b8d9">*[ What Campaigns Are & Why They Are Used](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)*</span></u><span style="color: #00b8d9">*.*</span>
- *To learn more about how campaigns work and can be requested to be built, check out our article *<u>***[Campaigns: ](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)***</u><u>*[How to Manage Campaigns in Service AI](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)*</u>*.*

<span style="color: #00b8d9">**Q: Can Kenect book service appointments directly through Reynolds & Reynolds with Service AI?**</span>  
*A: Unfortunately, scheduling is not fully automated through Sophi with Reynolds & Reynolds. Sophi is able to infer DMS calendar data to offer times, then sends a task for the appointment to be confirmed and created by a Service AI user.*

- *To help automate the appointment scheduling flow, your dealership will need to use either *<span style="color: #00b8d9">***Xtime***</span>*** ****or *<span style="color: #00b8d9">***DealerFX***</span>*** ****schedulers in tandem with Reynolds & Reynolds.*
- *To learn more about who Sophi is, check out our article *<u>***[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)***</u><u>*[Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)*</u>*.*
- *To learn more about how Sophi can help assist with service scheduling, check out our article *<u>***[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)***</u><u>*[How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)*</u>

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> ℹ️ **Kenect Support**
> ℹ️ 
> ℹ️ Please contact our technical support team for additional questions, available **Monday - Friday, 6am - 6pm MT**.
> ℹ️ 
> ℹ️ - **Phone: **[385-474-8180](#)
> ℹ️ - **Email: **<u>[support@kenect.com](mailto:support@kenect.com)</u>
> ℹ️ 
> ℹ️ If you’d like to learn more about our platform’s capabilities or what other features we may have, please reach out to your dedicated*** implementation consultant***** **or ***customer success manager***.