---
title: "CDK Drive Integration Guide"
canonical: "https://resourcecenter.kenect.com/space/Integratio/44728604/CDK%20Drive%20Integration%20Guide"
format: markdown
---
Use this article to understand setup and general details about the **CDK Drive integration **with Kenect Inbox, Reputation and Service AI products.

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> ℹ️ # Table of Contents

> Macro (toc)

> ℹ️ This article is intended for a **Kenect Admin role** or a **DMS admin** to view when learning about general details with the integration or how to set up.

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> ℹ️ # What is the CDK Drive Integration?

**CDK Drive **is a flagship dealer management system (DMS) developed by CDK Global. When integrated with Kenect, CDK Drive can help automate texting conversations with your customers through our **Inbox**, boost dealership sentiment by sending review site invites via our **Reputation **product, and streamline the service experience with <span style="color: #00b8d9">**Service AI**</span>.

- Customer details sync automatically into all **Kenect** **products**, creating/updating contacts & profiles within our suite of tools.
- Through **Kenect Inbox**, texts can be automated to send after sales & service events; saving your team time updating their customers on retention efforts.
- Through **Kenect Reputation**, review invites can be tied to automated text messages to grow your dealership’s reputation and presence on sites like Google, Facebook, Carfax, etc.
- Through <span style="color: #00b8d9">**Service AI**</span>** **<span style="color: #00b8d9">**Campaigns**</span>, texts and emails can be automated to send after sales & service events saving your team time engaging with customers.
- Through <span style="color: #00b8d9">**Sophi**</span>, AI-led conversations with customers can be informed through CDK Drive’s data points to help choose responses and assist with scheduling.

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> ℹ️ # How Do I Set Up CDK Drive?

Setup steps for CDK Drive can depend on what products your business has purchased. We’ve provided instructions we need your help with to ensure it’s as easy as possible during either onboarding or a DMS refresh.

1. Access **Fortellis**, CDK’s eStore, by using the link below:
  - **Inbox/Reputation: **[Kenect CDK Drive Integration](https://marketplace.fortellis.io/solutions/kenect-llc/kenect-cdk-drive-integration?id=a1968250-9fe7-4fa1-b90c-e957edac43ba) page
  - <span style="color: #00b8d9">**Service AI:**</span>** **[Kenect Service AI](https://marketplace.fortellis.io/solutions/auto-labs/kenect-service-ai?id=ab70153b-ed92-4b19-8017-cb4f704a74f4) page
  - If setting up both all products, please access **both **links
2. On the **Apps **page of their marketplace, select **Activate **under the Kenect app → follow any additional prompts to allow API connection.
  - If you haven’t logged into CDK, it will prompt you to input your login credentials before authorizing the connection.

That’s it! :kenect_sparkle: Once you’ve agreed to payment terms, we’ll take care of the rest. Setup should take anywhere between **1-3 business days** to complete.

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> ℹ️ # Need Additional Help?

If we were unable to fully address your inquiry, please feel free to check out FAQs to answer common questions about the product. We’ve also left contact details for help from a dedicated **Kenect** specialist if you may need.

> ℹ️ ## Related Articles

1. [CDK eLead Integration Details](https://resourcecenter.kenect.com/space/Integratio/44663163/CDK+eLead+Integration+Details) - Setup and maintenance details on the **CDK Drive eLead integration **with Kenect, offered with our **Kenect Inbox** and **Reputation** products.

> ℹ️ ## FAQs

**Q: How do I confirm that my CDK Drive integration is active?**  
*A: There are two main ways to confirm the integration is active, depending on what products your dealership has purchased:*

- *In Kenect, go to *':kenect_gear:'*** Settings ****→**** Integrations****. You’ll see a “CDK Drive” line item listed with a ***✅***** Connected**** status.*
  - *If it shows “*🚫 *Not Connected,” your account may be missing details or still in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.*
- *If your dealership has *<span style="color: #00b8d9">***Service AI***</span>*:* *go to *<span style="color: #00b8d9">***Communication***</span><span style="color: #00b8d9"> </span>*→**** ***<span style="color: #00b8d9">***Customers***</span>*. You should see data populating in the *<span style="color: #00b8d9">***All***</span>*, *<span style="color: #00b8d9">***Open ROs***</span>*, *<span style="color: #00b8d9">***Appointments ***</span>*and *<span style="color: #00b8d9">***Vehicles ***</span>*pages, which you can access by selecting the option within the dropdown menu.*
  - *If there are missing details within any of these fields, there may be additional CDK Drive setup on their platform or your account might still be in setup. If you have any questions, please reach out to your *<span style="color: #00b8d9">***Technical Setup Specialist***</span>* (if in onboarding) or our *<span style="color: #00b8d9">***Support team***</span>*.*

**Q: Why can I not activate from the Fortellis?**  
*A: This can sometimes occur because you don’t have the right access or information through Fortellis. Ensure you have ****CDK Partner Hub - OMT**** user access when trying to activate.*

- *If you continue to experience issues, please reach out to CDK Hub support at **[866-469-1225](#)**.*

**Q: Which contacts will initially sync over from CDK Drive?**  
*A: Up to ****five years of historical contact data**** is imported during initial setup. Afterwards, any contact edits will sync at 10:00 AM daily.*

**Q: How does Kenect choose which phone number to text?**  
*A: Kenect looks for the first available number in this order: Text Message → Mobile → Primary → Home → Business*

**Q: How can I set up texting automations with CDK Drive in Kenect?**  
*A: Texting automations can be set up for sales & service events within the ****Automated Messages Settings ****tab of your integration’s settings. If you have Kenect Reputation, you can also add an online review site link to these messages to help automate requests.*

- *To access Automated Messages Settings: select the '*:kenect_gear:*' ****Settings ****tab → click ****Integrations ****→ ****Automated Messages Settings****.*
  - *Review the ****Open Repair Oder****, ****Closed Repair Order**** and ****Finance Sale ****fields to add templates and review links. Click into these templates to add automation details, such as the name of the automation, why type of automation action should occur, and what the message sent should look like.*
    - ***Send Message: ****only sends the template*
    - ***Send Review:**** sends the template, along with an invite to post a review on the review portal.*
  - *Use ****Open Repair Order ****and ****Closed Repair Order ****for any automations with Service Events. Use ****Finance Sale ****for any automations with Sales Events*
  - *If your dealership is only using *<span style="color: #00b8d9">***Service AI***</span>*, the *<span style="color: #00b8d9">***Use event trigger for Kenect Service Hub only***</span>*** ****will be enabled, and automated messaging will not be available.*
- *We pull vehicle make codes from CDK Drive to help confirm a Service/Sales Event. When setting up, please use the following codes for the ****Make ****field:*
  - *If automations are set up correctly within Kenect, but still not functioning: check that the correct* `vehicleMake` *value is being passed from CDK Drive.*

|  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- |
| **Acura** | ACUR | **Ford** | FORD | **Kia** | KIA | **Porsche** | PORS |
| **Alfa Romeo** | ALFA | **Genesis** | GENE | **Lexus** | LEXU, LEXUS | **Ram** | RAM, RM, RAMT |
| **Audi** | AUDI | **GMC** | GMC | **Lincoln** | LINC | **Scion** | SPT, SCION |
| **BMW** | BMW | **Honda** | HOND, HONDA, HON | **Maserati** | MASE | **Subaru** | SUBA, SUBARU |
| **Buick** | BUIC | **Hummer** | HUMM | **Mazda** | MAZ, MAZDA, MAZD | **Tesla** | TESLA, TESL |
| **Cadillac** | CADI | **Hyundai** | HYUN | **Mercedes-Benz** | MB, MLT, MERCEDES-BENZ, MERCE, MERCEDES | **Toyota** | TOYO, TOYOTA, LAND |
| **Chevrolet** | CHEV | **Infiniti** | INFI | **Mini** | MINI, MINI COOPER | **Volkswagen** | VW |
| **Chrysler** | CHRY | **Jaguar** | JAGU | **Mitsubishi** | MITS | **Volvo** | VOLV |
| **Dodge** | DODG | **Jeep** | JEEP | **Nissan** | NISS, NISSAN | ** ** |  |

- *CDK Drive currently supports a ****1-day lookback**** for all event triggers. If they did not trigger during that 1-day timeframe, they will not trigger a texting automation.*

<span style="color: #00b8d9">**Q: What Service AI campaigns are currently supported with CDK Drive?**</span>  
*A: CDK Drive currently supports *<span style="color: #00b8d9">***all***</span>*** ****of our automated and custom campaign types.*

- *To learn more about what campaigns are with our Service AI product, check out our article *<u><span style="color: #00b8d9">***[Campaigns:](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)***</span></u><u><span style="color: #00b8d9">*[ What Campaigns Are & Why They Are Used](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)*</span></u><span style="color: #00b8d9">*.*</span>
- *To learn more about how campaigns work and can be requested to be built, check out our article *<u>***[Campaigns: ](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)***</u><u>*[How to Manage Campaigns in Service AI](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)*</u>*.*

<span style="color: #00b8d9">**Q: Can Kenect book service appointments directly through CDK Drive with Service AI?**</span>  
*A: Unfortunately, scheduling is not fully automated through Sophi with CDK Drive. Sophi is able to infer DMS calendar data to offer times, then sends a task for the appointment to be confirmed and created by a Service AI user.*

- *To help automate the appointment scheduling flow, your dealership will need to use either *<span style="color: #00b8d9">***Xtime***</span>*** ****or *<span style="color: #00b8d9">***DealerFX***</span>*** ****schedulers in tandem with CDK Drive.*
- *To learn more about who Sophi is, check out our article *<u>***[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)***</u><u>*[Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)*</u>*.*
- *To learn more about how Sophi can help assist with service scheduling, check out our article *<u>***[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)***</u><u>*[How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)*</u>

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> ℹ️ **Kenect Support**
> ℹ️ 
> ℹ️ For general questions or concerns, please contact our technical support team, available **Monday - Friday, 6am - 6pm MT**.
> ℹ️ 
> ℹ️ - **Phone: **<u>[385-474-8180](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI#)</u>
> ℹ️ - **Email: **<u>[support@kenect.com](mailto:support@kenect.com)</u>
> ℹ️ 
> ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated*** Implementation Consultant***** **or ***Customer Success Manager***.