---
title: "VINSolutions Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/44630572/VINSolutions%20Integration%20Details"
format: markdown
---
- Easily keep track of your customers by syncing contacts from VinSolutions to Kenect
- Automate customer journey’s from VinSolutions to Kenect
- Automatically import all contacts from VinSolutions to Kenect
- Generate new leads directly from Kenect to VinSolutions
- Keep track of conversation history from Kenect to VinSolutions
- Automate review requests for Sales events

#### **Features**

- Contact Import – initial import happens after connecting the integration
- Contact Sync – new contacts sync at 8am MST & 3pm MST daily
- Review Invites – trigger review invites after a lead has been Serviced or Sold
- Lead Push - new leads in Kenect will push to Vinsolutions
- Inbound Lead Sync – Sync leads from Vinsolutions to Kenect
- Conversation Posting - conversations will sync to the contact notes section in Vinsolutions

### Contact Import and Sync​

- Sync your active contacts from VINSolutions to Kenect.
- Only contacts associated to a lead will be synced to Kenect. Lead status isn't important. Contacts must also have first name, last name, and a phone number entered to sync.
- Contacts' synchronization occurs twice a day: at 8 a.m. and at 3 p.m. Mountain Time

| **Client Expectation: **Enable Kenect integration within VinSolutions; Provide Dealer ID; Provide correct user for integration fields for Sales/Leads; |
| --- |
| **Kenect Expectation:** Input Dealer ID in Kenect configuration; select correct Sales/Lead users; |
| **Connection Type: **API |
| **Run Time: **Events – 8am, 12pm, 3pm (MST); Contacts – 8am MST & 3pm MST daily; Inbound Lead Sync – every 10 minutes |
| **Setup Time: **Anywhere between 5-15 minutes |
| **Review Invites: **Yes |
| **Native Texting: **N/A |
| **Lead Push: **Yes |
| **Conversation Posting:** Yes |
| **Additional Features:** |

### Lead Push from Kenect into VIN Solutions ​

- Contact is pushed from both KENECT Text Widget and when it enters Kenect as a new lead to VINSolutions ​
- Name, Mobile Number, and Message​
- A new Lead is created in VINSolutions ​

> ℹ️ ***Previous to leads syncing into VINSolutions from Kenect, lead bucket user must be filled out within the Kenect setup portion of the integration.***

### Lead Push from VIN Solutions into Kenect

- ​ Every 10 Minutes Leads are pushed from VIN Solutions into Kenect
- The message that posts in will include:
  - Lead Source​
  - Integration Origin
  - Name of Lead
  - Vehicle Associated to Lead

(*Example Lead from VIN Solutions to Kenect*)

![image-20240829-183217.png](media://9f4300e4-5403-4a1f-9a1b-7b088dc4dd93)

### Post Conversation Histories into VIN Solutions ​

- Text messages sent from KENECT will post into the VINSolutions Contact Notes​
- See conversation histories inside VIN Solutions

![image-20240508-160959.png](media://ed1fd62a-b3c4-4206-93e7-80d4e3665c6f)

![image-20240508-161011.png](media://70f99f30-d03d-44b2-80c6-2e23ff2fe2aa)

​​

### **Automations**

*All automations will query back 5 days prior to the current date. This allows for a larger amount of data to be ingested and account for potential backdating by the customer

There are multiple event types within VinSolutions that can trigger an automated message to be sent:​

- Sales Events
- Service Events
- Appointment Reminders

#### Kenect uses the following lead statuses to trigger automated texts:

- ACTIVE_NEW_LEAD
- ACTIVE_WAITING_FOR_PROSPECT_RESPONSE
- ACTIVE_ACTIVE_LEAD
- SOLD_ON_ORDER
- SOLD_PENDING_FINANCE
- SOLD_DELIVERED
- ACTIVE_SET_APPOINTMENT
- SERVICE_COMPLETE
- SERVICE_APPOINTMENT_SCHEDULED
- SERVICE_APPOINTMENT_MISSED
- SERVICE_APPOINTMENT_CANCELED

#### **Event Conditions:**

The available event conditions on the automations is ‘Vehicle Make’

# **FAQs (Frequently Asked Questions)**

- **Why can’t I see the leads?**
  - In order for the leads to be seen in VinSolutions, the Lead Bucket User must be selected in the integration setup. The user selected here must have the permissions in the VinSolutions app.
- **Why are the leads not created in VinSolutions app?**
  - The Lead source and the Sales representative must be defined. They are mandatory information
- **When the user tries to save the integration setup, Kenect displays an error message: "Error processing request for integration connector error"**
  - Verify the Kenect integration is setup in Vinsoluntion side
  - Verify that the dealer id and user id information was entered correctly
- **Where can I get the  user id?**
  - Here we have two options:
    - *First one... *
      - Go to the Vin solutions app
      - Click on the user
      - Check the url, there must be the user id
    - *Second one...*  
The suggested by Michael Kidd in the [#cs-integration-support](https://slackkenect.slack.com/archives/C03HBL9511N/p1687532252036119?thread_ts=1687473444.322189&cid=C03HBL9511N)
- **Should Vin Solutions leads be pushing into Kenect, and is there an option to toggle that? Example on a lead notification email one of my new customers was raising to me.**
  - This is a feature recently implemented. We disabled it on Oct 31st at 6:13am MT.Customers can disable/enable this feature with this toggle in the integration setup screen:
- **Why the Disconnect option does not work? **
  - The integration setup process may not have completed successfully. Please submit a Zendesk ticket to the support team.
- **How far back should I set up the "Fetch events since" field to pull data from?**
  - The Kenect Best practice recommendation is to include at max the last 30 days.
- **Can lead history be synchronized?**
  - No, It can't be done. For VinSolutions, Kenect only syncs leads/contacts from the past 24 hours. Meaning that this integration doesn’t have a full historical contact sync. This is a limitation on their side. For instance: if this customer connects the integration today, then we will get all leads since yesterday until today. Unlike other integrations, we won’t get leads for past years or something like that.
- **What are some examples of messages to send using the automation?**
  - Your integration is set up to send texts automatically when a Lead changes status, here are some examples of how this could be configured:
    - Send a welcome message to customers when they first enter your system​
    - Set up a customer journey of multiple messages to automatically send at various points during the sales or service cycle​
    - Automatically send texts with appointment reminders​
    - Send a thank you text and ask for a Google or Facebook review when a sale or repair is completed
- **If a lead comes into Kenect without a first and last name, will it still push to VinSolutions?**
  - Yes. All leads will push into VinSolutions as long as the "Sales Representative for Leads" has the correct permissions to push leads through.
- **Why is my lead not pushing to VinSolutions?**
  - When receiving a lead into Kenect, we first lookup the customer within VinSolutions to check if there is any existing contact. If there is, we will not push the lead. If the contact doesn’t exist, we will proceed to create the contact within Vin and then push the lead there