---
title: "IDS Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/44630501/IDS%20Integration%20Details"
format: markdown
---
The purpose of this article is to outline the currently available features of the IDS integration. This article may be updated from time to time with updates.

> ℹ️ ****For Details on 'IDS Service CRM' Scroll to the bottom of this article.***

## **Features**

### **Contact Sync**

Sync contacts from IDS to Kenect

Contact updates made in IDS will push over to Kenect

*Note: A Contact must have a valid first and last name saved.*

​

### **Lead Push**

Contacts are pushed from the Kenect Text Widget to IDS​. (near real-time)

 

### **Message Posting**

Text message conversation history for each contact will be accessible via URL directly within the ”Maintain Customers” screen

![image-20240508-160323.png](media://6a742b1a-ff87-4e06-9649-ae3343b0aff9)

## **Features**

### **Automated Texting**

- **Customers must be on IDS360 to access event triggers**
- **Create custom tasks triggered by an event (work order, labor, purchase order, etc.)**
- **View all messages and tasks scheduled via My Work **

 

Sales Event Trigger (When you close out a new sale)

- Choose from Close Date, Cap Date, and Posting Date

![image-20240508-160341.png](media://45508868-42f0-4f7e-8c7b-bb34db2fff8b)

Example 1:

![image-20240508-160401.png](media://69e338b9-b9e0-4798-8684-24301e77a9e3)

Example 2:

![image-20240508-160418.png](media://7f2e0b38-9f23-4712-8a8e-3254335081e4)

### **Native Texting**

- Text customers, even right from an R.O.
- Receive real time notifications on a mobile device

Example 1:

![image-20240508-160433.png](media://5379488b-df40-4ec4-bacc-c80000304731)

  

### **Message Posting**

- Access all text conversations within the customer record in Service CRM.

Example 1:

![image-20240508-160449.png](media://7f514892-bde0-4f18-8241-a7a3abf5800e)


Example 2:

![image-20240508-160502.png](media://c9abdb5b-5c85-42af-a469-ff745102c47c)

### ***IDS Service CRM (This integration was built by IDS. This is not managed by Kenect.)**

The IDS Service CRM is a CRM designed specifically for the Service department of a dealership. IDS built additional features into this CRM that allow additional functionality to the already existing integration features. Customers **MUST **upgrade to this version of the CRM in order to receive these additional features.

# ​**FAQs (Frequently Asked Questions)**

- **Why the location is not syncing the messages.**
  - Verify the location is conected to th integration
  - Verify the are using the CRM version
  - Verify the contact is synced
  - Verify if they have a `Team Mapping` configuration set, and if so the user needs to assign a team to the conversation in order to sinchronize the message.
- **Why the user see two IDS integration in the integration page?**

![image-20240508-161642.png](media://16c7182e-3fbe-4a39-8e9d-9f9862fbce9f)

The IDS integration lies on the ancient Kenect architecture. We are in a migration process in which these locations have already been migrated.

![image-20240508-161707.png](media://7193ad89-710b-432c-a8ad-f7ee2f56201d)

For these locations, and only these, the development team added these features on the integrations page.

![image-20240508-161740.png](media://eed8ed35-d5bf-4600-a330-48e2d8321740)


For the rest we continue doing as before and as indicated in the [steps for setup of IDS integration](/hc/en-us/articles/9356353675671-IDS-Setup). 

 

- **Where can we obtain the IDS leads destination?**
  - `Kenect (or IDS customers) can request the "lead destination" for this new Kenect <> IDS integration feature from IDS's support team, for the customer(s) that would like to enable this feature (support@ids-astra.com).`
- **Why the integration doesn't activate automatic messages?**
  - Please verify that this field is filled integration's page // locatins settings

![image-20240508-161806.png](media://4da9b4ce-7c4f-43ca-b472-765ad000fb8f)

- **Why don't I see the scheduled messages on the integrations page?**
  - For this integration, they will not be shown on this page for the moment (Apr-17/2024 - yusimy)
- **When do I contact the IDS PSG group?**
  - ONLY if you are on IDS360, if you are on the normal version of IDS, do not reach out to them.