---
title: "Dealertrack Kenect Integration Guide"
canonical: "https://resourcecenter.kenect.com/space/Integratio/42926638/Dealertrack%20Kenect%20Integration%20Guide"
format: markdown
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Use this article to understand setup and general details about the **Dealertrack integration **with Kenect Inbox and Reputation products.
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> ℹ️ # Table of Contents
> Macro (toc)
> ℹ️ This article is intended for a **Kenect Admin role** or a **DMS admin** to view when learning about general details with the integration or how to set up.
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> ℹ️ # What Is The Dealertrack Integration?
**Dealertrack **is a cloud-based system that gives you powerful** **features designed to automate workflows for dealerships. This article focuses on how Dealertrack integrates with our **Inbox **and **Reputation products **to automate texting conversations with your customers and boost dealership sentiment.
- Customer details sync automatically into all **Kenect** **products**, creating/updating contacts & profiles within our suite of tools.
- Through **Kenect Inbox**, texts can be automated to send after sales & service events; saving your team time updating their customers on retention efforts.
- Through **Kenect Reputation**, review invites can be tied to automated text messages to grow your dealership’s reputation and presence on sites like Google, Facebook, Carfax, etc.
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> ℹ️ # How Do I Set Up Dealertrack?
Dealertrack setup involves approving **Kenect** as a listed vendor with certain key data points (or Methods) on their platform. From there, we ask that you provide some coding within Kenect to finish your portion of setup. Once these details have been gathered, your dedicated Kenect representative will handle all additional setup steps.
> ℹ️ ## Phase 1: Gathering Dealertrack Codes
To begin, we’ll need you to grab some dealer codes within the DMS.
1. Log into **Dealertrack **→ click on **Menu **→ **Data Exchange**.
2. Copy the `Enterprise Code` and `Company Code` to your computer’s clipboard.
![image.png]()
3. Click the **OpenTrack **tile to access the **Active Methods **screen → select **Add**.
![image.png]()
4. On the **Vendor Access **screen, click **Method [1] **→ toggle on the **Customers [1a] **API method → select **Ok**.
5. Back on the **Vendor Access **screen, click **Vendor [2] **→ select **Kenect**.
6. In the **Access Begins [3a] **field, select today’s date → leave the **Access Ends [3b] **field blank → select **Ok**.
7. Repeat this process for the remaining Methods **Deals**, **Parts**, **Service**, and **Vehicles [1b-1e]**.
> ℹ️ ## Phase 2: Kenect Configuration
After obtaining the dealer codes and setting up our products as vendors, there’s a few steps on **Kenect** to complete your portion of setup.
1. Log into **Kenect **→ select the **Settings **tab → select **Integrations**.
2. Select the **Dealertrack **line item to access the **Location Settings **page.
3. Input the following details below in each field → click **Save **to publish changes:
- **Initial date for contact sync:** *5 years previous to todays date*
- **Company Code: **`Company Code`
- **Enterprise Code: **`Enterprise Code`
That’s it! :kenect_sparkle: Once you’ve completed all steps above, we’ll take care of the rest. Setup should take anywhere between **1-3 business days** to complete.
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> ℹ️ # Need Additional Help?
If we were unable to fully address your inquiry, please feel free to check out FAQs to answer common questions about the product. We’ve also left contact details for help from a dedicated **Kenect** specialist if you may need.
> ℹ️ ## FAQs
**Q: How do I confirm that my Dealertrack integrations are active?**
*A: In Kenect, go to ****⚙️ Settings ****→**** Integrations****. You’ll see a “Dealertrack” line items listed with a ****✅ Connected**** status.*
- *If it shows “*🚫 *Not Connected,” your account may be missing details or still in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.*
**Q: Why is the date for Kenect initial sync set to 5 years prior to the current date?**
*A: Due to limitations from Dealertrack, it is the Kenect recommendation to only go 5 years back or less from the current date.*
- *If you need contacts from a further date back, please reach out to the ****Kenect Technical Support ****team.*
- *This will only work as an initial data sync, and will not be included in any future data syncs.*
**Q: Which contacts will initially sync over?**
*A: Any contacts that have had edits in the last 5 years to their contact card will sync over. Afterwards, any contact edits will sync daily.*
**Q: How can I set up texting automations with Dealertrack in Kenect?**
*A: Texting automations can be set up for sales & service events within the ****Automated Messages Settings ****tab of your integration’s settings. If you have Kenect Reputation, you can also add an online review site link to these messages to help automate requests.*
- *To access Automated Messages Settings: select the '*:kenect_gear:*' ****Settings ****tab → click ****Integrations ****→ ****Automated Messages Settings****.*
- *Review the ****Sale Completed ****and ****Service Completed ****fields to add templates and review links. Click into these templates to add automation details, such as the name of the automation, why type of automation action should occur, and what the message sent should look like.*
- ***Send Message: ****only sends the template*
- ***Send Review:**** sends the template, along with an invite to post a review on the review portal.*
- *Use ****Sale Completed ****for any automations after a Sales Event. Use ****Service Completed ****for any automations after a Service Event.*
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> ℹ️ **Kenect Support**
> ℹ️
> ℹ️ For general questions or concerns, please contact our technical support team, available **Monday - Friday, 6am - 6pm MT**.
> ℹ️
> ℹ️ - **Phone: **[385-474-8180](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI#)
> ℹ️ - **Email: **[support@kenect.com](mailto:support@kenect.com)
> ℹ️
> ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated*** Implementation Consultant***** **or ***Customer Success Manager***.