---
title: "HBS Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/42926277/HBS%20Integration%20Details"
format: markdown
---
### Contact Sync

Sync your Newly created contacts from HBS to Kenect (Every 10 minutes, at multiples of ten within the hour)

HBS exports to Kenect only customers that have the following:

1. Have an entry date in HBS system that is greater than the created date sent via the batch API call
2. Have either a primary or cell phone assigned to their customer record in our system

> ℹ️ ***Note: ***To make sure contacts who have only received UPDATES within HBS, a FULL contact sync must be run within HBS.

### Lead Push

Leads coming in from Kenect will sync to HBS as new Service Leads (Near Real-Time)


![image-20240507-210931.png](media://aea9bb6c-e038-41fd-909f-3232f28f0fc8)


### Conversation Posting

A link to the text conversation from Kenect will appear in HBS in the Customer Record as a Kenect Icon 

![image-20240507-210954.png](media://9b302ce2-58f6-405e-884d-e1cee29aa32f)

### Texting Automation

Automatically send texts to customers based on the following Events:

-RO(Repair Order) Invoice Settled

-POS (Point of Sale) Invoice Settled

-Statement Generated

![image-20240507-211015.png](media://2c762d74-484f-46c4-9b64-1c594bf0c646)

> ℹ️ ***Important Note on Event Data: ***Event data is sent to Kenect from the partner, it originates on their side.

# **FAQs (Frequently Asked Questions)**

- Why is the conversation empty when the user clicks on the conversation url in the HBS application?
  It may be because the user does not have the necessary permissions to view the conversation. Check the user's permissions in:  Settings >> Admin >> Organizations >> Users >> Location Settings
- Why I'm getting an error when I try to settup the integration ?

```
Error procesessing request for the integration connector
```

![image-20240507-211137.png](media://e0d90ec9-f4ec-4800-8c43-aaff00cbe253)

It may be because the location ID was misprocessed on the HBS side. 

 

- What type of phone does Kenect synchronize from HBS for contacts?

Kenect synchronizes the mobile phone number as the first option, if the contact does not have it, then it synchronizes the one that appears.  
HBS sends us the phone numbers grouped into two parts, the mobile phone and the contact phones. The phone number in field P corresponds to the mobile phone or Primary phone, and those found in label C are the Contacts phones. It could be a cell phone, but basicly, its the second option Kenect syncs.

![image-20240507-211149.png](media://77e57f24-dbeb-41ec-b03d-579d07ef64e3)

- **Who manages the event triggers?**
  - Event data is sent to Kenect from the partner, it originates on their side.