--- title: "DX1 Integration Guide" canonical: "https://resourcecenter.kenect.com/space/Integratio/42893870/DX1%20Integration%20Guide" format: markdown --- Use this article to understand setup and general details about the **DX1 integration **with Kenect Inbox, Reputation and Service AI products. --- > ℹ️ # Table of Contents > Macro (toc) > ℹ️ This article is intended for a **Kenect Admin role** or a **DMS admin** to view when learning about general details with the integration or how to set up. --- > ℹ️ # What is the DX1 Integration? **DX1 **is an all-in-one, cloud-based software platform designed specifically for powersports, motorcycle, golf cart, and marine dealerships. When integrated with Kenect, DX1 can help automate texting conversations with your customers through our **Inbox**, boost dealership sentiment by sending review site invites via our **Reputation **product, and streamline the service experience with **Service AI**. - Customer details sync automatically into all **Kenect** **products**, creating/updating contacts & profiles within our suite of tools. - Through **Kenect Inbox**, texts can be automated to send after sales & service events; saving your team time updating their customers on retention efforts. - Through **Kenect Reputation**, review invites can be tied to automated text messages to grow your dealership’s reputation and presence on sites like Google, Facebook, Carfax, etc. - Through **Service AI**** ****Campaigns**, texts and emails can be automated to send after sales & service events saving your team time engaging with customers. - Through **Sophi**, AI-led conversations with customers can be informed through DX1’s data points to help choose responses and assist with scheduling. > ℹ️ **Important Note:**** **DX1 currently **does not share** comprehensive appointment data. This impacts how Sophi assists with scheduling, as she is unable to **infer DMS calendar details** and will only confirm available times with the customer over text and/or phone. > ℹ️ > ℹ️ - For more information on Sophi’s capabilities, please check out our [Sophi: Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant) and [Sophi: How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant) articles. --- > ℹ️ # How Do I Set Up DX1? DX1 setup requires you to work with the **DX1 support team** to agree to terms and pay an additional fee **outside of any Kenect-specific fees**. Once you complete their steps, please provide us any `API Keys` need to complete setup. 1. Look out for an email from a dedicated Kenect representative titled **API Request for Kenect**. 2. Follow guidance given in that email chain, and accept any additional payment parameters **from DX1 **to utilize their integration. 3. Once completed, send an `API key` for each location being set up on Kenect using the **DX1 API Key Request Form**. - You can use [this](https://na3.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=f76a0b9a-8668-416e-9f11-2a5f926445c0&env=na3&acct=c0261e0f-f96d-47de-9e46-f016d050c17e&v=2) secure link to access the form. - The first field is required, as we need at least **one **key to set up your connection. However, you can add up to 5 in this form. - If you need to add additional keys, please reach out to your Technical Setup Specialist or our Support team. 4. **Optional: **If in onboarding, you can download the PDF form and attach to one of the methods below for faster processing: - Your **Set Up Your DX1 Integration** task within the Kenect Customer Portal (click ‘Add attachment’ button) - The **Action Required: DX1 Integration Setup** email (if sent) - A new email to your Technical Setup Specialist That’s it! :kenect_sparkle: Once you’ve agreed to payment terms, we’ll take care of the rest. Setup should take anywhere between **1-3 business days** to complete. --- > ℹ️ # Need Additional Help? If we were unable to fully address your inquiry, please feel free to check out FAQs to answer common questions about the product. We’ve also left contact details for help from a dedicated **Kenect** specialist if you may need. > ℹ️ ## FAQs **Q: How do I confirm that my DX1 integration is active?** *A: There are two main ways to confirm the integration is active, depending on what products your dealership has purchased:* - *In Kenect, go to *':kenect_gear:'*** Settings ****→**** Integrations****. You’ll see a “DX1” line item listed with a ***✅***** Connected**** status.* - *If it shows “*🚫 *Not Connected,” your account may be missing details or still in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.* - *If your dealership has ****Service AI:*** *go to ****Communication ****→**** ******Customers****. You should see data populating in the ****All****, ****Open ROs****, and ****Vehicles ****pages, which you can access by selecting the option within the dropdown menu.* - *If there are missing details within any of these fields, there may be additional DX1 setup on their platform or your account might still be in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.* **Q: Which contacts will initially sync over from DX1?** *A: Up to ****five years of historical contact data**** is imported during initial setup.* **Q: How does contact syncing work with DX1?** *A: Contacts are discovered through ****Major Unit Sales events**** in DX1. When a location is first set up, Kenect performs a ****full sync**** of applicable contacts. After that, contact syncs occur ****hourly**** and pull any changes (deltas) based on sales activity.* **Q: What phone number does Kenect use when syncing DX1 contacts?** *A: DX1 contacts may have two phone numbers listed: ****Phone**** and ****Mobile****. Kenect will attempt to sync the ****Mobile**** number first. If that's unavailable, it will fall back to the general Phone number on file.* **Q: How can I set up texting automations with DX1 in Kenect?** *A: Texting automations can be set up for sales & service events within the ****Automated Messages Settings ****tab of your integration’s settings. If you have Kenect Reputation, you can also add a request for a customer to leave a review on Kenect’s review portal.* - *To access Automated Messages Settings: select the '*:kenect_gear:*' ****Settings ****tab → click ****Integrations ****→ ****Automated Messages Settings****.* - *Review the ****Major Unit Sale****, ****Service Closed**** and ****Service Opened ****fields to add templates. Click into these templates to add automation details, such as the name of the automation, why type of automation action should occur, and what the message sent should look like.* - ***Send Message: ****only sends the template* - ***Send Review****: sends the template, along with an invite to post a review on the review portal.* - *Use ****Major Unit Sale ****for any automations with Sales Events. Use ****Service Closed ****and ****Service Opened ****for any automations with Service Events.* - *If your dealership is only using ****Service AI****, the ****Use event trigger for Kenect Service Hub only****** ****will be enabled, and automated messaging will not be available.* **Q: What Service AI campaigns are currently supported with DX1?** *A: DX1 currently supports ****8 of 13**** automated campaign and all custom campaign types.* - *Due to DX1’s incompatible appointment data sync, we are unable to trigger ****Appointment Reminder**** and ****Missed Appointment Campaigns****.* - *To learn more about what campaigns are with our Service AI product, check out our article ****[Campaigns:](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)****[ What Campaigns Are & Why They Are Used](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)**. **This article will also provide details on what campaigns are supported specifically with DX1.* - *To learn more about how campaigns work and can be requested to be built, check out our article ****[Campaigns: ](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)****[How to Manage Campaigns in Service AI](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)**.* **Q: Can Kenect book service appointments directly through DX1 with Service AI?** *A: Unfortunately, scheduling is not fully automated through Sophi with DX1. Sophi is able to confirm with the customer what appointment times they’re interested in and for what type of appointment, then sends a task for the appointment to be confirmed and created by a Service AI user.* - *To help automate the appointment scheduling flow, your dealership will need to use either ****Xtime****** ****or ****DealerFX****** ****schedulers in tandem with DX1.* - *To learn more about who Sophi is, check out our article ****[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)****[Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)**.* - *To learn more about how Sophi can help assist with service scheduling, check out our article ****[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)****[How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)* --- > ℹ️ **Kenect Support** > ℹ️ > ℹ️ For general questions or concerns, please contact our technical support team, available **Monday - Friday, 6am - 6pm MT**. > ℹ️ > ℹ️ - **Phone:** [385-474-8180](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI#) > ℹ️ - **Email:** [support@kenect.com](mailto:support@kenect.com) > ℹ️ > ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated ***Implementation Consultant*** or ***Customer Success Manager***.