---
title: "DP360 Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/42042696/DP360%20Integration%20Details"
format: markdown
---
> ℹ️ DP360 charges a **mandatory $75/month fee **for integrating with Kenect. This is on top of the monthly fee Kenect must charge to utilize DP360’s features on our platform.

## Features Available for DP360

- Contact Sync
- Lead Push
- Message Posting
- Texting from within DP360

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## Contact Sync

Contact sync with DP360 will be one way from DP360 to Kenect and will sync once daily at 7:00pm MST. The customer contact’s mobile phone number must be populated.

### **Group Sync**

Group sync with DP360 is one way (from DP360 to Kenect) and syncs once daily at 9:00 PM MT. Groups created within DP360 are ***automatically ***migrated into the group section of contacts within Kenect. The group must be first created in Kenect before group sync can occur.

- Log into **Kenect **→ select **Contacts **-> **Sync with Integration **→ select a group to sync.

> ℹ️ Groups will sync into DP360 based on group tags within their platform.

![50e8901f-f3be-4c8c-ac95-4a68fa4dcd38.png](media://44c6cde9-3373-4fa2-87b8-a80047786c1c)

![a47986ae-4969-4118-b86f-413259ab991a.png](media://6a36666b-5de4-4b2e-ad2a-82d330bdc396)

![image-20240508-163325.png](media://e382d911-6db5-4c7e-94db-1573b3c51236)

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## Lead Push

Kenect creates leads in DP360 by default, but it has the ability to create contacts from leads as well. For this feature to be active, this option must be unchecked in Kenect -> Integrations page.

![image (12).png](media://1ad2a25e-eece-4f0d-8640-726fccf22376)

In summary, there are two options:

1. Create leads in DP360 (by default).
2. Generate contacts in DP360 from leads
  - The ***Create only Contacts in DP360 from Kenect Leads ***check-box must be checked.

![image (11).png](media://bd7830ba-aa55-4e13-b723-2664733ea9aa)

> ℹ️ Note that DP360 is not able to support departmental labels for lead push. if the customer goes through the web widget and selects the option for Sales, Service, Parts, etc., DP360 will only mark it as a general lead.

Leads that come into Kenect will flow into DP360 within 10 minutes.

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## Message Posting

All messages sent from Kenect will post to the DP360 customer record in near real-time.  *Note: Attachments sent via Kenect, appear in dp360 as a link back to the specific message in the conversation within Kenect.*

![image-20240508-163419.png](media://8c70124f-81b8-476d-b92f-1ea0a00a924a)

![image-20240508-163430.png](media://e708a06f-c4a3-4891-963a-75af7a36f3d5)

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## Texting from within DP360

Texts through Kenect are able to be sent from inside the customer’s DP360 record. Messages sent will be automatically posted into Kenect by user in near real-time. You can also send attachments via DP360 texting.

![image-20240508-163447.png](media://a1c8b6b5-11a0-439a-9283-c473e00fd373)

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# **FAQs (Frequently Asked Questions)**<span style="color: #97a0af">***[updated at may 21]***</span>

- **Why is Kenect not pushing leads to DP360? **
  - Verify that both checkboxes are not checked
    - Create only Contacts in DP360 from Kenect Leads
    - Disable lead push
- **Can I send a broadcast message to a group created within DP360?**
  - Yes! To send a broadcast message follow the steps above under ‘Contact Sync' to first create the group within your Kenect account, you will then have no issue selecting the group to send out the message.
- ** Why are messages sent from within DP360 showing as blocked in Kenect?**
  - This happens when the user sending the message logs into DP360 and Kenect with two different email addresses. Because the emails don’t match, Kenect flags the message as blocked.