--- title: "Lightspeed Integration Guide" canonical: "https://resourcecenter.kenect.com/space/Integratio/41157579/Lightspeed%20Integration%20Guide" format: markdown --- Use this article to understand setup and general details about the **Lightspeed integration **with Kenect Inbox, Reputation and Service AI products. --- > ℹ️ # Table of Contents > Macro (toc) > ℹ️ This article is intended for a **Kenect Admin role** or a **DMS admin** to view when learning about general details with the integration or how to set up. --- > ℹ️ # What is the Lightspeed Integration? **Lightspeed **bridges communication between dealerships and their customers, empowering dealerships to better engage customers and improve workplace efficiency. When integrated with Kenect, Lightspeed can help automate texting conversations with your customers through our **Inbox**, boost dealership sentiment by sending review site invites via our **Reputation **product, and streamline the service experience with **Service AI**. - Customer details sync automatically into all **Kenect** **products**, creating/updating contacts & profiles within our suite of tools. - Through **Kenect Inbox**, texts can be automated to send after sales & service events and will post into Lightspeed through conversation posting hourly; saving your team time updating their customers on retention efforts. - Through **Kenect Reputation**, review invites can be tied to automated text messages to grow your dealership’s reputation and presence on sites like Google, Facebook, Carfax, etc. - Through **Service AI**** ****Campaigns**, texts and emails can be automated to send after sales & service events saving your team time engaging with customers. - Through **Sophi**, AI-led conversations with customers can be informed through Lightspeed’s data points to help choose responses and assist with scheduling. > ℹ️ **Important Note: **Lightspeed currently **does not share** comprehensive appointment data. This impacts how Sophi assists with scheduling, as she is unable to **infer DMS calendar details** and will only confirm available times with the customer over text and/or phone. > ℹ️ > ℹ️ - For more information on Sophi’s capabilities, please check out our [Sophi: Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant) and [Sophi: How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant) articles. --- > ℹ️ # How Do I Set Up Lightspeed? To set up your Lightspeed integration, we’ll need you to gather your `CMF Number`, input it into your Kenect integration’s settings page, then authorize the Kenect subscription on Lightspeed. From there, a dedicated Kenect representative will assist with all further setup steps. 1. Navigate to **Lightspeed **→ locate your `CMF Number` based on your version: - **Lightspeed NXT: **select the **Help **option at the top → click **Lightspeed Subscriptions** → find the `CMF Number` and copy it to your computer clipboard. - **Lightspeed EVO: **select the **Systems **option at the top → click **Lightspeed Subscriptions** → find the `CMF Number` and copy it to your computer clipboard. 2. Log into **Kenect **→ select the **Settings **tab → select **Integrations**. 3. Select the **Lightspeed **line item to access the **Location Settings **page. 4. Input your Lightspeed `CMF Number` into the **Dealer Number (CMF Number) **field → click **Save **to publish changes. ![Product Description Images (73).png](media://a2cf7998-4e3a-425c-83a6-c9bf6f6c697d) 5. Navigate back to **Lightspeed **→ access your **Lightspeed Subscriptions** page again based on your version: - **Lightspeed NXT: **select the **Help **option at the top → click **Lightspeed Subscriptions** - **Lightspeed EVO: **select the **Systems **option at the top → click **Lightspeed Subscriptions** 6. Scroll through available subscriptions until you locate **Kenect **→ select the **Sign Up **button. > ℹ️ **Important Note: **This subscription **will not work** or be able to be located if you don’t first input your `CMF Number` into your Location Settings page. If you’re experiencing issues connecting your integration, be sure to add your `CMF Number`, then move onto signing up the Kenect subscription. 7. **Wait 1-2 hours** for Kenect & Lightspeed to sync -> navigate back to **Kenect **→ access your **Location Settings **page (select the **Settings **tab → select **Integrations** → Select the **Lightspeed **line item). 8. Confirm the **Location currently licensed **field is checked → confirm that the **License request date **and **License status check date **also have details filled in. - These fields will not be able to be edited, but should include information if setup has been done correctly. 9. **Optional: **Confirm your Kenect integration preferences are correct: - **Lightspeed Version:** ensure your Lightspeed version is checked (**Lightspeed NXT **or **Lightspeed** **EVO**). - **Filter Warranty Service Deals: **when checked, Kenect will not send any messages from warranty customers. - **Sync Disabling: **when checked, Kenect will disable data syncing based on which option is enabled. - **Disable Contact Sync: **disables all daily contact syncing for updates or newly added customers. - **Disable Message Update: **disables all message syncing for updates or newly added conversations. That’s it! :kenect_sparkle: Once you’ve completed all steps above, we’ll take care of the rest. Setup should take anywhere between **1-3 business days** to complete. --- > ℹ️ # Need Additional Help? If we were unable to fully address your inquiry, please feel free to check out FAQs to answer common questions about the product. We’ve also left contact details for help from a dedicated **Kenect** specialist if you may need. > ℹ️ ## Related Articles 1. [Lightspeed HQ Integration Details](https://resourcecenter.kenect.com/space/Integratio/42042680/Lightspeed+HQ+Integration+Details) - Setup and maintenance details on the **Lightspeed HQ integration** with Kenect, offered with our **Kenect Inbox **and **Reputation** products. 2. [Lightspeed Lead Push Integration Details](https://resourcecenter.kenect.com/space/Integratio/246972453/Lightspeed+Lead+Push+Integration+Details) - Setup and maintenance details on the **Lightspeed Lead Push integration** with Kenect, offered with our **Kenect Inbox **and **Reputation** products. > ℹ️ ## FAQs **Q: How do I confirm that my Lightspeed integration is active?** *A: There are two main ways to confirm the integration is active, depending on what products your dealership has purchased:* - *In Kenect, go to *':kenect_gear:'*** Settings ****→**** Integrations****. You’ll see a “Lightspeed” line item listed with a ***✅***** Connected**** status.* - *If it shows “*🚫 *Not Connected,” your account may be missing details or still in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.* - *If your dealership has ****Service AI:*** *go to ****Communication ****→**** ******Customers****. You should see data populating in the ****All****, ****Open ROs****, and ****Vehicles ****pages, which you can access by selecting the option within the dropdown menu.* - *If there are missing details within any of these fields, there may be additional Lightspeed setup on their platform or your account might still be in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.* **Q: Which contacts will initially sync over from Lightspeed?** *A: All contacts from the year ****2000 on**** are imported during initial setup. After that, contacts will sync every ****40 minutes**** and pull any contact changes within Lightspeed.* **Q: Why am I unable to save the *****CMF Number *****on the Location Settings page?** *A: It can take ****1-2 hours**** to reflect in Kenect that the subscription is set up in Lightspeed. There’s unfortunately no notification from Lightspeed once this is complete, so please check back into your Kenect account after a few hours to confirm connection.* **Q: Why are my contacts duplicating between my locations when I have multiple lightspeed accounts?** *A: If your Lightspeed instances share a server, we will pull in contacts for all locations on that server.* - *Example: If you have 2 locations with Lightspeed on the same server, you will see the same contacts between the two Kenect locations.* **Q: Where in Lightspeed does the message posting happen?** *A:* *Within the Customer record under the ****Communication ****tab.* **Q: Does messaging on Kenect platforms have any interaction with native Lightspeed text messaging?** *A: No, Kenect messaging operates completely separate from Lightspeed text messaging.* **Q: Does the Lightspeed integration only sync messages sent and received AFTER they are connected?** *A: At this time, Kenect does not do historical sync for messages. Conversation posting will only happen once the conversation has been had with an eligible Lightspeed integration.* **Q: How can I set up texting automations with Lightspeed in Kenect?** *A: Texting automations can be set up for sales & service events within the ****Automated Messages Settings ****tab of your integration’s settings. If you have Kenect Reputation, you can also add a request for a customer to leave a review on Kenect’s review portal.* - *To access Automated Messages Settings: select the '*:kenect_gear:*' ****Settings ****tab → click ****Integrations ****→ ****Automated Messages Settings****.* - *Review the ****Completed Work Order Event****, ****Closed Sale Event****, ****Open Repair Order**** and ****Closed Repair Order ****fields to add templates. Click into these templates to add automation details, such as the name of the automation, why type of automation action should occur, and what the message sent should look like.* - ***Send Message: ****only sends the template* - ***Send Review****: sends the template, along with an invite to post a review on the review portal.* - *Use ****Completed Work Order Event****, ****Open Repair Order**** and ****Closed Repair Order ****for any automations with Service Events. Use ****Closed Sale Event ****for any automations with Sales Events.* - *We query for ****Completed Work Orders**** with a* `cashieredDate`* that is marked as same day every hour.* - *We are currently unable to backdate any completed work orders with Kenect.* - ***Repair Order*** data is sent from Lightspeed once a repair order is created or closed within their platform. - *We query for**** Closed Sales Event**** that have a *`financeDate `*and is input same day every hour.* - *This is marked in the Lightspeed UI as the ****Finalized Date*** - *If your dealership is only using ****Service AI****, the ****Use event trigger for Kenect Service Hub only****** ****will be enabled, and automated messaging will not be available.* **Q: What Service AI campaigns are currently supported with Lightspeed?** *A: Lightspeed currently supports ****8 of 13**** automated campaign and all custom campaign types.* - *Due to Lightspeed’s incompatible appointment data sync, we are unable to trigger ****Appointment Reminder**** and ****Missed Appointment Campaigns****.* - *To learn more about what campaigns are with our Service AI product, check out our article ****[Campaigns:](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)****[ What Campaigns Are & Why They Are Used](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)**. **This article will also provide details on what campaigns are supported specifically with Lightspeed.* - *To learn more about how campaigns work and can be requested to be built, check out our article ****[Campaigns: ](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)****[How to Manage Campaigns in Service AI](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)**.* **Q: Can Kenect book service appointments directly through Lightspeed with Service AI?** *A: Unfortunately, scheduling is not fully automated through Sophi with Lightspeed. Sophi is able to confirm with the customer what appointment times they’re interested in and for what type of appointment, then sends a task for the appointment to be confirmed and created by a Service AI user.* - *To help automate the appointment scheduling flow, your dealership will need to use either ****Xtime****** ****or ****DealerFX****** ****schedulers in tandem with Lightspeed.* - *To learn more about who Sophi is, check out our article ****[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)****[Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)**.* - *To learn more about how Sophi can help assist with service scheduling, check out our article ****[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)****[How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)* --- > ℹ️ **Kenect Support** > ℹ️ > ℹ️ For general questions or concerns, please contact our technical support team, available **Monday - Friday, 6am - 6pm MT**. > ℹ️ > ℹ️ - **Phone:** [385-474-8180](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI#) > ℹ️ - **Email:** [support@kenect.com](mailto:support@kenect.com) > ℹ️ > ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated ***Implementation Consultant*** or ***Customer Success Manager***.