---
title: "SmartAdvocate Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/41092267/SmartAdvocate%20Integration%20Details"
format: markdown
---
## **Contact Sync**

SmartAdvocate syncs contacts to Kenect, syncs hourly.

## **Matter Sync**

After contact syncs into Kenect, case tied to contact can be linked.

![image-20240429-200535.png](media://83007eb0-884a-42bb-95ef-3f878be00917)

## **Lead Push**

Leads that come through the Kenect widget on your website or directly text into your Kenect inbox (leads must have a valid first, last name and cell to sync) will create a new “case” in SmartAdvocate.


![image-20240429-200705.png](media://62ddf2bb-f716-4229-80ad-f927c3cca4e1)

## **Conversation Posting**

Contacts, where a case is linked in Kenect, will have the conversation history synced to the case under “Last Notes”


![image-20240429-200755.png](media://754a0073-aec5-4ef7-a627-7e9635e26422)

# **FAQs**

- **Why do I get and error message when I try to set up the integration?**
  - Check that there is no space at the end of the information entered; not at the beginning
  - Check that it is not a "/" and the end of the API base URL. Usually ends in .svc
- **If a new lead case type is blank will it still push over into Smart Advocate?**
  - No, it will not sync over.