---
title: "MyCase Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/41092161/MyCase%20Integration%20Details"
format: markdown
---
### Contact Sync

Contact sync with MyCase will be one way from MyCase to Kenect and will sync hourly. It will pull in all clients and requires the first name, last name, and cell phone to be populated.

![image-20240429-175346.png](media://0d366fac-0f50-4cdd-a587-6feb4813ea12)

![image-20240429-175402.png](media://756270f8-7199-456c-9664-c9a2c3228c72)

### Matter Syncing

After the contact has synced with Kenect, the case tied to that contact can be linked:

![image-20240429-175441.png](media://7048e9bc-0560-42cd-8b61-b83ebfc7103e)

### Lead Push

Text conversations that occur in Kenect will appear in MyCase in the Messages tab under the Client’s Contact Details

Kenect conversations are also visible in the “Communications” tab for all clients. (Every 10 minutes)

![image-20240429-175506.png](media://292e8604-9420-4ef1-a396-d1873fdbaacc)

![image-20240429-175528.png](media://d74d9e91-9588-4da3-a63b-5dcf7da36ba5)

### Conversation Posting

Text conversations that occur in Kenect will appear in MyCase in the Messages tab under the Client’s Contact Details. Kenect conversations are also visible in the “Communications” tab for all clients. (Every 10 minutes): 

 

![image-20240429-175605.png](media://a66a09de-68a8-4ca5-9123-ca32298109d3)

![image-20240429-175620.png](media://5a61f7e9-d0e9-4e64-8313-b455ede600cb)

### Case Status Triggers

Automated messages can be set to go out when a case is opened or closed within MyCase:

![image-20240429-175642.png](media://60726060-16b8-4882-b203-021b1b086ccd)

### LawPay Automation

Invoices generated in MyCase can automatically send to the client via text

These texts include the invoice details as well as a link to pay. Payments will automatically reconcile in MyCase

Support for both Trust and Operating accounts

![image-20240429-175658.png](media://7a74b66f-699a-44d5-86ed-6725ecf385ee)

# **FAQs (Frequently Asked Questions)**

- **How does MyCase know which staff member sent a text message when the conversation history is posted? Does the staff member's email for their Kenect login have to match how it's been set up in MyCase?**
  - On the integration page the default is the staff member, generally it is the user that appears for automatic messages or those that do not have a defined sender.On the other hand, in the user information is the user's email, which must match the email with which the user is connected to Mycase.

![image-20240507-211431.png](media://b7bf4bf0-11a2-4444-8bee-f10962330dbf)

![image-20240507-211508.png](media://d82532e9-2fc4-4845-993d-d566a4a6089c)

  

- **Where the user can find the attachments ?**

![image-20240507-211521.png](media://8f8f3685-4373-4a31-bea7-b14919a24c32)

- **Does Kenect sync leads from Mycase?**

![image-20240507-211534.png](media://a1cdc85c-b3db-4682-b0e0-2b209dbdf674)

- No, Kenect does not do it. The user needs to convert the lead into a contact, in the mycase app. In my case app..manual found on the internet