---
title: "Primus Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/41092032/Primus%20Integration%20Details"
format: markdown
---
> ℹ️ Basic and it’s software, including Primus are products within the same company. Basic is the on-site server based version. Primus is the cloud based version.

### Contact Sync

Sync your contacts from Primus to Kenect (Hourly)

> ℹ️ *The Hourly sync occurs from 6:00am-6:00pm (*Any changes made outside this time will reflect the next morning beginning at 6:00am*)

### Lead Push

Any new inbound Leads coming in from Kenect will sync to Primus as new Sales Leads (Near Real-Time)


![image-20240429-163447.png](media://2afd55b1-e3a1-4275-8140-4932389c0914)


### Conversation Posting

Text conversations from Kenect will appear in Primus in the Customer Record under “SMS Messages”


![image-20240429-163501.png](media://61bc0c2e-be68-4a4d-b052-e7ad48b62add)


**Automated Messaging**

Automatically send texts to customers based on the following Events:

- Closed Sale
- Completed Work Order
- Special Part Received


![image-20240429-163534.png](media://abc15ff0-c641-4220-b361-cd37b7934678)

# **Frequently Asked Questions (FAQs)**

- **What phone number field does Primus use to sync contacts with Kenect?**
  - Primus will use the customer account primary contact mobile phone number type; if it is empty or the type is not defined, they will send the primary phone number.
- **Does the INBOUND_CONTACT_SYNC catch updated contacts as well as newly created?**
  - No. Due to limitations with the partner, we can only pull newly created contacts after the full sync has run.