---
title: "DealerSocket Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/41092008/DealerSocket%20Integration%20Details"
format: markdown
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Use this article to understand setup and general details about the **DealerSocket integration **with Kenect Inbox, Reputation and Service AI products.

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> ℹ️ # Table of Contents

> Macro (toc)

> ℹ️ This article is intended for a **Kenect Admin role** or a **DMS admin** to view when learning about general details with the integration or how to set up.

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> ℹ️ # What is the DealerSocket Integration?

**DealerSocket **is a software platform designed to help auto dealerships manage their daily operations, including accounting, sales, parts, service, and inventory. When integrated with Kenect, DealerSocket can help automate texting conversations with your customers through our **Inbox**, boost dealership sentiment by sending review site invites via our **Reputation **product, and streamline the service experience with <span style="color: #00b8d9">**Service AI**</span>.

- Customer details sync automatically into all **Kenect** **products**, creating/updating contacts & profiles within our suite of tools.
- Through **Kenect Inbox**, texts can be automated to send after sales & service events; saving your team time updating their customers on retention efforts.
- Through **Kenect Reputation**, review invites can be tied to automated text messages to grow your dealership’s reputation and presence on sites like Google, Facebook, Carfax, etc.
- Through <span style="color: #00b8d9">**Service AI**</span>** **<span style="color: #00b8d9">**Campaigns**</span>, texts and emails can be automated to send after sales & service events saving your team time engaging with customers.
- Through <span style="color: #00b8d9">**Sophi**</span>, AI-led conversations with customers can be informed through DealerSocket’s data points to help choose responses and assist with scheduling.

> ℹ️ <span style="color: #008da6">**Important Note:**</span>** **DealerSocket currently <span style="color: #008da6">**does not share**</span> comprehensive appointment data. This impacts how Sophi assists with scheduling, as she is unable to <span style="color: #008da6">**infer DMS calendar details**</span> and will only confirm available times with the customer over text and/or phone.
> ℹ️ 
> ℹ️ - For more information on Sophi’s capabilities, please check out our [Sophi: Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant) and [Sophi: How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant) articles.

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> ℹ️ # How Do I Set Up DealerSocket?

DealerSocket setup only requires the `Dealership ID`, which can be found within the platform. Once we’ve obtained this code from you, your dedicated Kenect representative will handle all additional set up steps.

1. Navigate to DealerSocket -> select the '?' **icon **to the right of your name → select **System Info**.
2. Highlight the `DEALERSHIP ID` (between the **Default Dealership** & **Release Pool** fields) → copy the ID to your computer’s clipboard.

![image-20240506-211453.png](media://01b4880c-3114-4126-9078-a77a58a81a46)

3. Provide your Dealership ID to your Kenect representative via email.
  - If in onboarding, you can instead submit the `Dealership ID` through one of the methods below for faster processing:
    - Your **Set Up Your DealerSocket Integration** task within the Kenect Customer Portal
      - Add a comment with the `Dealership ID` and tag your Technical Setup Specialist
    - The **Action Required: DealerSocket Integration Setup** email (if sent)
    - As a new email to your Technical Setup Specialist

That’s it! :kenect_sparkle: Once you’ve agreed to payment terms, we’ll take care of the rest. Setup should take anywhere between **1-5 business days** to complete.

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> ℹ️ # Need Additional Help?

If we were unable to fully address your inquiry, please feel free to check out FAQs to answer common questions about the product. We’ve also left contact details for help from a dedicated **Kenect** specialist if you may need.

> ℹ️ ## FAQs

**Q: How do I confirm that my DealerSocket integration is active?**  
*A: There are two main ways to confirm the integration is active, depending on what products your dealership has purchased:*

- *In Kenect, go to *':kenect_gear:'*** Settings → Integrations****. You’ll see a “DealerSocket” line item listed with a ***✅***** Connected**** status.*
  - *If it shows “*🚫 *Not Connected,” your account may be missing details or still in setup. If you have any questions, please reach out to your ****Technical Setup Specialist**** (if in onboarding) or our ****Support team****.*
- *If your dealership has *<span style="color: #00b8d9">***Service AI:***</span> *go to *<span style="color: #00b8d9">***Communication***</span><span style="color: #00b8d9"> </span>*→**** ***<span style="color: #00b8d9">***Customers***</span>*. You should see data populating in the *<span style="color: #00b8d9">***All***</span>*, *<span style="color: #00b8d9">***Open ROs***</span>*, *<span style="color: #00b8d9">***Appointments***</span><span style="color: #00b8d9">* *</span>*and *<span style="color: #00b8d9">***Vehicles ***</span>*pages, which you can access by selecting the option within the dropdown menu.*
  - *If there are missing details within any of these fields, there may be additional DealerSocket setup on their platform or your account might still be in setup. If you have any questions, please reach out to your *<span style="color: #00b8d9">***Technical Setup Specialist***</span>* (if in onboarding) or our *<span style="color: #00b8d9">***Support team***</span>*.*

**Q: Which contacts will initially sync over from DealerSocket?**  
*A: Up to ****two years of historical contact data**** is imported during initial setup. Afterwards, any contact edits will sync near real-time throughout the day.*

**Q: How can I set up texting automations with DealerSocket in Kenect?**  
*A: Texting automations can be set up for sales & service events within the ****Automated Messages Settings ****tab of your integration’s settings. If you have Kenect Reputation, you can also add an online review site link to these messages to help automate requests.*

- *To access Automated Messages Settings: select the '*:kenect_gear:*' ****Settings ****tab → click ****Integrations ****→ ****Automated Messages Settings****.*
- *Review the ****Open Repair Oder****, ****Closed Repair Order**** and ****Finance Sale ****fields to add templates and review links. Click into these templates to add automation details, such as the name of the automation, why type of automation action should occur, and what the message sent should look like.*
  - ***Send Message: ****only sends the template*
  - ***Send Review:**** sends the template, along with an invite to post a review on the review portal.*
- *Use ****Sale - Sold**** and ****Sale - Updated ****for any automations with Sales Events. Use ****Service - Created****,**** Service - Scheduled****,**** Service - Updated****, ****Service - Closed****, and ****Service - Declined ****for any automations with Service Events.*
- *If your dealership is only using *<span style="color: #00b8d9">***Service AI***</span>*, the *<span style="color: #00b8d9">***Use event trigger for Kenect Service Hub only***</span>*** ****will be enabled, and automated messaging will not be available.*

<span style="color: #00b8d9">**Q: What Service AI campaigns are currently supported with DealerSocket?**</span>  
*A: DealerSocket currently supports *<span style="color: #00b8d9">***8 of 13***</span>* automated campaign and all custom campaign types.*

- Due to DealerSocket’s incomplete appointment data sync, we are unable to trigger <span style="color: #00b8d9">**Appointment Reminder**</span> and <span style="color: #00b8d9">**Missed Appointment Campaigns**</span>.
- *To learn more about what campaigns are with our Service AI product, check out our article *<u><span style="color: #00b8d9">***[Campaigns:](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)***</span></u><u><span style="color: #00b8d9">*[ What Campaigns Are & Why They Are Used](https://resourcecenter.kenect.com/space/KSH/1040449570/Campaigns:+What+Campaigns+Are+&+Why+They+Are+Used)*</span></u><span style="color: #00b8d9">*. *</span>*This article will also provide details on what campaigns are supported specifically with DealerSocket.*
- *To learn more about how campaigns work and can be requested to be built, check out our article *<u>***[Campaigns: ](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)***</u><u>*[How to Manage Campaigns in Service AI](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI)*</u>*.*

<span style="color: #00b8d9">**Q: Can Kenect book service appointments directly through DealerSocket with Service AI?**</span>  
*A: Unfortunately, scheduling is not fully automated through Sophi with DealerSocket. Sophi is able to confirm with the customer what appointment times they’re interested in and for what type of appointment, then sends a task for the appointment to be confirmed and created by a Service AI user.*

- *To help automate the appointment scheduling flow, your dealership will need to use either *<span style="color: #00b8d9">***Xtime***</span>*** ****or *<span style="color: #00b8d9">***DealerFX***</span>*** ****schedulers in tandem with DealerSocket.*
- *To learn more about who Sophi is, check out our article *<u>***[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)***</u><u>*[Your Conversational AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266402/Sophi:+Your+Conversational+AI+Assistant)*</u>*.*
- *To learn more about how Sophi can help assist with service scheduling, check out our article *<u>***[Sophi: ](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)***</u><u>*[How to Manage Your AI Assistant](https://resourcecenter.kenect.com/space/KSH/1358266409/Sophi:+How+to+Manage+your+AI+Assistant)*</u>

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> ℹ️ **Kenect Support**
> ℹ️ 
> ℹ️ For general questions or concerns, please contact our technical support team, available **Monday - Friday, 6am - 6pm MT**.
> ℹ️ 
> ℹ️ - **Phone:** [385-474-8180](https://resourcecenter.kenect.com/space/KSH/1165656080/Campaigns:+How+To+Manage+Campaigns+In+Service+AI#)
> ℹ️ - **Email:** [support@kenect.com](mailto:support@kenect.com)
> ℹ️ 
> ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated ***Implementation Consultant*** or ***Customer Success Manager***.