---
title: "CASEpeer Integration Details"
canonical: "https://resourcecenter.kenect.com/space/Integratio/41059306/CASEpeer%20Integration%20Details"
format: markdown
---
### Contact Syncing

Contact sync from CASEpeer to Kenect is one-way and will sync hourly.

### Full Conversation Posting to the Case and Contact​

After the contact has synced with Kenect, the conversation posting will take place in real time. ​

The conversation will appear in CASEpeer as a Note in Case Notes.

![image-20240429-171908.png](media://23a3cdd9-63b7-4101-8e64-049f59b96e22)

### Lead Push

Leads that come through the Kenect widget on the website, or directly text in will create a new lead in CASEpeer. ​

They must have a first and last name saved on the lead in Kenect to sync.​

![image-20240429-171931.png](media://39fde0f9-e77e-4788-8c04-fcec6e9c7fc0)

#  **Frequently Asked Questions (FAQs)**

- **Where would a customer find their CASE peer location ID?**
  - It is the Office Id. This is found by navigating into the settings in the tpo right, and from the drop down select ‘Offices’
    - ​