---
title: "Kenect Academy Homepage"
canonical: "https://resourcecenter.kenect.com/space/CE/129630259/Kenect%20Academy%20Homepage"
format: markdown
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> ℹ️ # What is Kenect Academy?
This collection of resources are in relation to learning and upskilling on the Kenect suite of products. Here you can find links to our Kenect Academy portal and past webinars from up to 12 months ago.
This area of our knowledge center is broken up into **a few sections:**
- ** [Month] Monthly Skills Sessions: **a monthly automotive and specialty dealership webinar, focusing on Kenect Inbox, Reputation and Service AI features and value.
- **[Year] Kenect Webinars: **all webinars from the previous year. This will be updated on an annual basis to keep a record of at least 12 months of webinars at a time.
> ℹ️ **To sign up for individual webinars, or our monthly webinar series:** [[https://www.kenect.com/customer-webinars](https://www.kenect.com/customer-webinars)]. You can view past webinars and see topics for future sessions on [kenect.com](http://kenect.com).
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> ℹ️ # What Articles Are There?
We’ve organized our database to divide webinar articles based on past and monthly sessions. Be on the lookout for articles relating to these tab below. You can also select the collection of articles on the right (in the navigation column) for easy searching.
> ℹ️ ## 2026 Webinars
1. **April 2026 Monthly Skills Session [Auto]: IN PROGRESS**
2. **April 2026 Monthly Skills Session [Specialty]: IN PROGRESS**
3. **[March 2026 Monthly Skills Session [Auto]: ](https://resourcecenter.kenect.com/space/CE/1406337099/March+2026+Auto+Monthly+Skills:+Campaign+Strategy+&+Execution+for+Auto+Dealerships)**Campaign Strategy & Execution for Auto Dealerships
4. **[March 2026 Monthly Skills Session [Specialty]:](https://resourcecenter.kenect.com/space/CE/1406304425/March+2026+Specialty+Monthly+Skills:+Campaign+Optimization+for+Specialty+Dealerships)**** **Campaign Optimization for Specialty Dealerships
5. **[February 2026 Monthly Skills Session [Auto]:](https://resourcecenter.kenect.com/space/CE/1406304371/February+2026+Auto+Monthly+Skills:+How+to+Plan,+Build,+and+Launch+Campaigns+for+Consistent+Revenue+Growth)**** **How to Plan, Build, and Launch Campaigns for Consistent Revenue Growth
6. **[February 2026 Monthly Skills Session [Specialty]:](https://resourcecenter.kenect.com/space/CE/1406500865/February+2026+Specialty+Monthly+Skills:+Building+and+Scaling+Campaigns+for+Specialty+Dealerships)**** **Building and Scaling Campaigns for Specialty Dealerships
7. **[January 2026 Monthly Skills Session [Auto]:](https://resourcecenter.kenect.com/space/CE/1205501953/January+2026+Auto+Monthly+Skills:+How+Communication,+Automation,+and+AI+Drive+Loyalty)**** **How Communication, Automation, and AI Drive Loyalty, Part 2
8. **[January 2026 Monthly Skills Session [Specialty]:](https://resourcecenter.kenect.com/space/CE/1207730189/January+2026+Specialty+Monthly+Skills:+How+Communication,+Automation,+and+AI+Drive+Loyalty)**** **How Communication, Automation, and AI Drive Loyalty, Part 2
> ℹ️ ## 2025 Webinars
1. **[December 2025 Monthly Skills [Auto + Specialty]:](https://resourcecenter.kenect.com/space/CE/1209499649/December+2025+Monthly+Skills:+How+Communication,+Automation,+and+AI+Drive+Loyalty)** How Communication, Automation, and AI Drive Loyalty, Part 1
2. **[October 2025 Auto Monthly Skills Session [Auto]:](https://resourcecenter.kenect.com/space/CE/993230854/October+2025+Auto+Monthly+Skills:+Service+Communication,+Reputation+and+AI)** Service Communication, Reputation and AI
3. **[October 2025 Auto Monthly Skills Session [Specialty]:](https://resourcecenter.kenect.com/space/CE/993918979/October+2025+Specialty+Monthly+Skills:+Service+Communication,+Reputation,+and+AI)** Service Communication, Reputation and AI
4. **[August 2025 Advanced Training:](https://resourcecenter.kenect.com/space/CE/992411657/August+2025+Advanced+Training:+Google+Reviews+&+Business+Strategy)** Google Reviews & Business Strategy
5. **[February 2025 Advanced Training:](https://resourcecenter.kenect.com/space/CE/992706563/February+2025+Advanced+Training:+Reputation+Strategy+&+Review+Management)** Reputation Strategy & Review Management
> ℹ️ Don’t see an Kenect webinar here? Please reach out to your **Onboarding/Customer Success Manager**, or our **Support team **so we can add it!
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> ℹ️ # Where Can I Learn More?
New to Service AI, and want to become a pro quickly with the product? Check out our Kenect Academy portal, holding 15+ courses on how Service AI works, how campaigns can change the game with your dealership, how schedules and Sophi work to help with day-to-day service communication, and what Service AI will look like based on your user role.
- If you’re a Service AI user, your information is automatically added **monthly**.
- Try logging in here [[https://kenectacademy.learnupon.com/users/sign_in?next=%2Fusers](https://kenectacademy.learnupon.com/users/sign_in?next=%2Fusers) ] with your service ai username the password **Kenect123!**
- If you experience any issues logging in, please reach out to your *Implementation Consultant*, *Customer Success Manager*, or our *Technical Support team*.
> ℹ️ ## Current Courses
These courses are available within Kenect Academy’s learning portal, and usually take 5-10 minutes each. They can be accessed using a customized learning journey based on purchased products and user role within Service AI.
| **Course Name** | **Eligible Products** | **Eligible User Roles** | **Description** |
| --- | --- | --- | --- |
| **Welcome to Kenect for Admins and Managers** | *All products* | Contact Center Manager | Service Manager | A quick guide to the **Kenect Academy** and resources as you learn. |
| **Welcome to Kenect for Agents and Advisors** | *All products* | Agents | Service Advisors | A quick guide to the **Kenect Academy** and resources as you learn. |
| **Getting Started with Service AI for Administrators** | *All products* | Contact Center Manager | Service Manager | A high-level introduction to the platform for **administrative **roles. |
| **Getting Started with Service AI for Agents** | *All products* | Agents | A high-level introduction to the platform for **agent **roles. |
| **Getting Started with Service AI for Advisors** | *All products* | Service Advisors | A high-level introduction to the platform for **service advisor** roles. |
| **Intro to Engage AI** | Engage AI | Contact Center Manager | Service Manager | Learn how to use **Engage AI’**s tools, data, and features to streamline communication. |
| **Campaign Fundamentals** | Jumpstart AI | Engage AI | Contact Center Manager | Service Manager | Intro to **campaign basics** to learn what they are, how they work, and why they matter. |
| **Creating and Managing Campaigns** | Jumpstart AI | Engage AI | Contact Center Manager | Service Manager | A deeper look into the two core campaign formats: **Automated **& **Manual **campaigns. |
| **Campaign Reporting and Optimization** | Engage AI | Contact Center Manager | Service Manager | Understand how campaign data can become actional insights from **dealer dashboards**. |
| **Sophi SMS: Core Functions and Configuration** | Jumpstart AI | Engage AI | Contact Center Manager | Service Manager | Explore **Sophi’s SMS capabilities** and **configurations **through Conversational AI. |
| **Introduction to Voice AI** | Voice AI | Contact Center Manager | Service Manager | Learn how to use **Voice AI’**s tools, data, and features to drive service revenue. |
| **Customizing Your Voice AI Assistant** | Voice AI | Contact Center Manager | Service Manager | Explore **Sophi’s Voice capabilities** and **configurations **through Generative AI. |
| **Setting Sophi Schedules in Service AI** | *All products* | Contact Center Manager | Service Manager | What **schedules** are in Service AI, and how they can be used to guide Sophi. |
| **Task Management in Service AI** | *All products* | *All user roles* | How to view **tasks**, or to-do’s, and why they’re created. |
> ℹ️ ### Kenect Support
> ℹ️
> ℹ️ For general questions or concerns, please contact our technical support team, available **Monday - Friday, 7am - 5pm MT**.
> ℹ️
> ℹ️ - **Phone: **[385-474-8180](#)
> ℹ️ - **Email: **[support@kenect.com](mailto:support@kenect.com)
> ℹ️
> ℹ️ If you have questions about our platform’s capabilities or what other features we may have, please reach out to your dedicated*** Implementation Consultant***** **or ***Customer Success Manager***.